Billing Specialist at Waste Solution Services in Norwalk, CT

Summary: Waste Solution Services (WSS) helps multifamily and commercial portfolios lower and stabilize waste spend. The Billing Specialist is responsible for providing timely, accurate, and customer-focused billing support, ensuring billing accuracy, and maintaining precise customer account information. Responsibilities: - Deliver excellent customer service by responding promptly to inquiries and completing billing tasks accurately and efficiently - Analyze billing data and large data sets to identify trends, discrepancies, and variances, taking corrective action prior to invoice delivery - Collaborate with cross-functional teams to understand billing and operational complexities and resolve issues quickly and effectively - Maintain accurate customer account information, including billing details, active services, rates, and contact information - Work across multiple systems daily to review and interpret operational and financial data - Adapt to new processes, systems, and tools while providing feedback to support continuous improvement and operational efficiency - Demonstrate initiative by proactively identifying tasks and issues without the need for direct supervision Required Qualifications: - Minimum of one (1) year of experience in a billing role required - Strong attention to detail and analytical skills - Customer-focused and resolution-oriented, with strong problem-solving abilities and a sense of ownership - Ability to manage multiple priorities in a fast-paced environment - Proficiency in Google Workspace (Sheets, Docs, Gmail, etc.) - Strong written and verbal communication skills Preferred Qualifications: - Experience in the waste services or environmental services industry is a plus - Experience with QuickBooks preferred Required Skills: Billing, Google Workspace, QuickBooks Benefits: Dental insurance, Flexible spending account, Health insurance, Health savings account, Paid time off, Parental leave, Vision insurance