Vendor Operations- Team Lead at Waste Management in Windsor, CT

I. Job Summary

Reporting to the Vendor Relations Manager or Supervisor, this position will be responsible for the standard day-to-day maintenance of WM and third-party vendor relations as well as resolving escalations. The Vendor Relations Lead position collaborates with a team of Vendor Relation Representatives to meet overall department objectives. The Team Lead supports the Vendor Relations Team by providing ongoing assistance to Vendor Relation representatives, oversight of real-time performance, and reporting of metrics.

II. Essential Duties and Responsibilities

• Expedites sensitive operational issues and makes appropriate decisions to inform a supervisor or takes independent action if necessary.
• Maintain proficiency and accountability for day-to-day issues while working with internal and external partners to resolve standard and escalated issues ensuring department SLAs are met.
• Oversees real-time performance of site and queue management
• Coordinates and executes special projects as part of cross-functional teams as required or assigned.
• Cultivate and maintain vendor relationships, confirming vendors are meeting contractual obligations by reviewing all vendor reporting. Engage with vendors during on-boarding process.
• Develop formal Request for Information (RFIs), Request for Proposal (RFPs) and business cases upon request.
• Responsible for ensuring all quotes, negotiating and procuring service costs are completed as assigned, ensuring overall accuracy and timeliness of the team.
• Expedite the awarding of services and contracts with both WM Market areas and all Third-Party vendors for both open and closed market entities.
• Execute open and closed market CPI, regulatory or disposal cost adjustments ensuring market area costing is monitored and maintained, negotiating when necessary.
• Responsible for maintaining and keeping current, the data within vendor cost grids and informational databases as well as ensuring all rate structures are identified and made available through various databases.
• Responsible for the resolution of all reconciliation as it pertains to escalated AP inquiries such as vendor statements, negotiating payment terms, and following up with vendors to ensure deadlines are met.
• Acquire and interpret data from various reports, analyze results and ensure accuracy in all projects and workflow.
• Actively participates in key departmental and divisional initiatives when called upon
• Review, analyze and take initiative to improve processes and procedures keeping in mind current and future requirements. Works continually to provide recommendations with high emphasis on overall development and efficiencies working as the area Subject Matter Expert.

III. Qualifications

A. Required Qualifications

• High School Diploma or GED (accredited)
• 2 years of relevant work experience (in addition to education requirement).
• Microsoft Office (Word, Excel, PowerPoint) Advanced level, SharePoint Navigation

B. Preferred Qualifications

• 3 years of relevant work experience (in addition to education requirement).
• 2 years WM experience

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Hybrid Schedule: M-Th in office (Windsor, CT) Friday- work from home.

PAY: The expected base pay range for this hybrid position is $26.97-$37.00 This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

About the Team

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

About the Company

ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.