Swing, Dispatcher/Router at Waste Management in Hampton, VA

Swing, Dispatcher/Router

Location: Gaithersburg, MD, United States

*REMOTE POSITION to include Virtual Training ~ Sit anywhere in U.S.!

Experience in Dispatch/Routing/Optimizing Routes Needed!

Strong Communication and Computer Skills Preferred!

Flexible to start as early as 2a-6pm est

What is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career.

We Are Always Working For A Sustainable Tomorrow®: Our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers.

We Are People First: The members of the WM family are the foundation for our success. We foster an environment where all teammates feel welcomed, valued and seen.

We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.

We Are Stable: From the front line to the corporate offices, our team members perform essential and meaningful work.

We Are a Family: At WM we are over 60,000 people - from many places and many backgrounds, and it is our amazing differences that make us stronger.

We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!

Ready to roll with us? Click Apply to join the WM team today.

I. Job Summary

The Swing Dispatcher Role is cross trained in all lines of business within the Dispatch Center. The Swing can step into scheduled and non-scheduled absences within the center, based on vacation and center attendance occurrences. The swing should be able to execute in each role at an expert level and carry through on all daily tasks as they fill that specific dispatch role. The priority is to make sure that any gaps for staffing are covered and the sites are not affected. During the times that a swing is not covering a shift they will be a first contact for ongoing training as well as a mentor in supporting new hires through on-board training.

II. Essential Duties and Responsibilities

• Provides support to Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.
• Verifies that appropriate checks and balances are in place to ensure all work is covered and shifts are monitored for dispatchers.
• Ensures coverage is provided for dispatchers, as necessary to cover breaks, sick-time and vacation.
• Manages cross-training and new hire training process.
• Actively participates in improving operations and implementing best practices.
• Handles escalations while utilizing the documented processes as outlined.
• Partners with dispatchers and routers to resolve route coverage for down routes to optimize route efficiency.
• Working with the routers, ensures all work is assigned, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors.
• Participates in leadership team’s skill development through role playing
• Able to have conversations with routers and dispatchers about process and procedure
• Performs other duties as assigned.

III. Qualifications

A. Required Qualifications

• High School Diploma or G.E.D (accredited).
• 2 years of previous dispatching experience (in addition to education requirements). and

B. Preferred Qualifications

• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.


V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.