Customer Service Call Rep- Hermiston, OR at Waste… · Hermiston

Customer Service Call Rep- Hermiston, OR Location: 2054-Sanitary Disposal Sanitary Disposal – A Waste Connections Company. Location:Hermiston, OR Schedule:Monday–Friday, 7:45 AM – 4:30 PM Starting Wage:$24.96 per hour Position Overview Sanitary Disposal, a Waste Connections company, is seeking a reliable and customer‑focusedCustomer ServiceRepresentative (CSR)to join our Hermiston team. This role is ideal for someone who thrives in a fast‑paced call center environment, enjoys problem‑solving, and is committed to delivering exceptional service. As part of a decentralized, growth‑oriented organization, you’ll have opportunities to learn, contribute, and advance within a supportive team culture. Key Duties & Responsibilities Customer Support & Communication Respond to high‑volume inbound calls and in‑person inquiries regarding service requests, account changes, and general customer needs. Interview customers and accurately enter information into multiple computer systems. Provide clear, professional communication to resolve service issues, answer questions, and promote goodwill. Work collaboratively with other departments to resolve customer disputes and ensure service accuracy. Account & Service Processing Process orders forservice installation, changes, discontinuation, and turn‑ons. Complete contract forms, determine service charges, collect deposits, and issue change‑of‑address or discontinuance orders. Performdata entryacross multiple platforms with accuracy and attention to detail. Administrative & Operational Support Maintain organized files, documents, and customer records. Assist with basicbookkeepingtasks in coordination with the accounting team. Demonstrate proficiency inMS Word, Excel, email, and proprietary operational systems. ProvideScale House lunch coveragetwo times per month (Saturday or Sunday). Sales & Service Promotion Identify customer needs and recommend new or additional services. Deliver service in a manner that supports customer satisfaction and company reputation. Working Conditions Office‑based environment with individual workstation, computer, telephone, and headset. Fast‑paced call center setting with repetitive tasks and minimal downtime between calls. Noise levels may vary; calls may be monitored for quality assurance. Extended periods of sitting, typing, and computer use are common. Minimum Job Requirements Ability to read, write, comprehend, and communicate effectively in English. Bilingual In English and Spanish preferred. High school diploma or equivalent preferred. Minimum 2 years ofcustomer serviceexperience(call center experience preferred). Proficiency withMS Word, Excel, email, anddata entrysystems. Strong typing and 10‑key skills. Excellent organizational, communication, and problem‑solving abilities. Ability to gather data, compile information, and prepare reports. What we offer our Employees. Competitive Compensation Performance-based career growth potential Medical, dental, and vision insurance plans Income Protection Plans (Life Insurance, Short Term/Long Term Disability) 401(k) Flexible Spending Account Employee Assistance Program (EAP) Emergency Travel Assistance To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest. We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here: https://careers.wasteconnections.com/why-waste-connections Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)