Team Lead Operations (Remote) - Neurology at Washington… · St. Louis

TEAM LEAD OPERATIONS (REMOTE) - NEUROLOGY Location: Remote · Fully Remote SCHEDULED HOURS 40 POSITION SUMMARY Position serves as a team lead for the Neurology Patient Access team and works in conjunction with the team supervisor to ensure daily operations run smooth. Assists staff with operational questions, steps in to assist with escalated calls, and assists with complicated insurance questions. This role performs monthly QA by reviewing phone calls for the staff, covers other staff while out of the office, participates in training new staff, and participates in monthly one on one meetings with staff. Responsible for leading team efforts on department specific collection within a payor. Assists staff with resolving department specific issues. Identifies and resolves department and payor trends. JOB DESCRIPTION Primary Duties & Responsibilities: • Assists staff with daily operational problems or backlog. • Assists manager or supervisor with special projects. • Identifies trends with department/payor. • Resolves invoices within team that requires special attention. • Motivates staff/promotes team effort and department goals. Working Conditions: Job Location/Working Conditions • Normal office environment Physical Effort • Typically sitting at a desk or table Equipment • Office equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. REQUIRED QUALIFICATIONS Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: Insurance Or Collection (2 Years) Skills: ICD 9 and CPT Coding, ICD-9-CM Driver's License: A driver's license is not required for this position. MORE ABOUT THIS JOB WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles. PREFERRED QUALIFICATIONS Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Billing Systems, CPT4, Telecommunications Software, Third Party Management GRADE C08-H SALARY RANGE $20.57 - $30.84 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. QUESTIONS For frequently asked questions about the application process, please refer to our External Applicant FAQ. ACCOMMODATION If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. PRE-EMPLOYMENT SCREENING All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. BENEFITS STATEMENT Personal • Up to 22 days of vacation, 10 recognized holidays, and sick time. • Competitive health insurance packages with priority appointments and lower copays/coinsurance. • Take advantage of our free Metro transit U-Pass for eligible employees. • WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family • We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. • WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/ EEO STATEMENT Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.