Learning & Development Specialist

Summary: Wasatch Peaks Credit Union is looking for a Learning & Development Specialist who will support the design, development, and delivery of training programs that strengthen employee knowledge, operational performance, and member service excellence. This role involves creating training materials, facilitating training sessions, and developing programs that enhance employee skills and member service. Responsibilities: - Develop training materials including presentations, e-learning modules, job aids, and operational guides - Create procedures, checklists, and reference resources that support employee performance - Continuously update training content to reflect process changes, compliance updates, and operational best practices - Facilitate instructor-led and on-the-job training for new hire Tellers and Member Service Center Agents - Deliver operational training on topics including New Accounts, Wire Transfers, Business Accounts, Trust Accounts, IRAs, and aspects of lending - Lead group learning sessions and create engaging simulations and learning experiences - Conduct one-on-one employee development assessments and provide advancement training - Maintain a strong understanding of credit union products and services - Develop training programs that help employees identify member needs and recommend appropriate products and services - Teach relationship-based sales and cross-selling techniques that strengthen member relationships - Create conversation guides and training scenarios that build employee confidence in discussing financial solutions - Support product education initiatives to ensure employees can effectively position credit union products and services - Maintain operational workflows, process documentation, and standard operating procedures that support employee performance and regulatory compliance - Assist with the rollout of new products, services, and system updates by developing supporting training and operational documentation - Maintain training content within the Learning Management System (LMS) - Track participation, completion, and performance metrics in the LMS - Assist in developing multimedia learning resources including videos, interactive modules, and digital learning tools Required Qualifications: - 1-3 years of similar or related experience - The ability to motivate, influence, and train employees effectively - Build strong relationships with others - Excellent verbal and written communication skills - Operating and training others on computer systems (ex. Microsoft Suite) - Maintain confidentiality and foster trust in relationships - Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently - Ability to stand, walk, kneel, and crouch occasionally - Ability to lift or push up to 10 pounds consistently Required Skills: Training Development, Training Delivery, Learning Management System, Microsoft Suite, Multimedia Learning Resources Benefits: PTO, Medical, Dental, Vision Insurance, 401(k) with 5% match, 10% pay increase for higher education graduation, 13 paid holidays per year, including your birthday!, Free onsite gym for employees and household members, Fully stocked break room, Paid Costco/Sam's Club Membership, Learning and growth opportunities