Warner Music Group→
Coordinator, Marketing Enablement at Warner Music… · New York
Skills
Job Description
At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:
Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.
WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
A little bit about our team:
The Marketing Enablement & Operations Coordinator is an operations-based individual contributor responsible for the day-to-day "engine room" tasks that keep our global marketing ecosystem running smoothly. This role is designed for a process-driven professional who excels at organizational rigor, documentation, and cross-functional communication. They will serve as the primary source of truth for marketing tool access, vendor onboarding, and operational compliance.
Reporting to the Director of Marketing Enablement, they will focus on high-volume task management and workflow execution. They will be the "home base" for the team - the individual who ensures that requests are answered, payments are tracked, and global teams are following standardized protocols. Beyond the standard checklist, you will act as a proactive optimizer, using AI tools and automated flows to streamline manual processes and improve team efficiency.
Your role:
Serve as the main point of contact for all global onboarding requests for our marketing and media tools. You will also handle access requests for these tools, such as analysis and ad operations. Manage the central Marketing Enablement submission portal (Airtable) and maintain an up-to-date internal knowledge base for global users. Provide first-level support and troubleshooting for platform-related issues, advancing technical bugs to the relevant teams when necessary. Monitor global campaign compliance to ensure that digital ad accounts across Meta, TikTok, Spotify, and Google are applying standardized coding and integrations.
Here you’ll get to:
Document gap analyses for tools and platforms to help inform future strategy.
Maintain accurate project trackers for Statement of Work (SOW) and Master Service Agreement (MSA) statuses.
Manage the end-to-end administrative lifecycle for third-party vendors, including status tracking and documentation.
Be responsible for finance and payment tracking for third-party vendors, ensuring all invoices are processed and following up on any payment delays.
Drive organization across the marketing support function by managing timelines, documentation, and collaborator communications.
You will actively apply AI tools (such as Google Gemini or similar) to automate repetitive administrative tasks and improve team output.
Analyze existing manual workflows to identify "friction points" and suggest automated solutions or flow optimizations.
Support the broader team in setting up and documenting AI capabilities to drive operational excellence across the department.
About you:
You have 1–2 years of experience in a support or operations role with a focus on music, entertainment or creative industries.
You prioritize clear organization: You maintain accurate documentation and support the smooth running of team activities.
You have platform familiarity: Basic knowledge of music tech landscape (ad platforms, data collection, fan communications, etc.) and how they integrate with marketing workflows.
You are AI Fluent: You use AI tools in your daily life to work faster and are eager to help a team implement automated flows.
You have attention to detail: You are the definitive reference for data and status updates; accuracy is your top priority.
You are a "persistent chaser" - able to follow up on late payments or missing data with professional persistence.
You are passionate about music and are deeply interested in learning more about the technical infrastructure that powers global campaigns for your favorite artists.
We’d love it if you also had:
Experience using the following platforms, or are familiar with: Excel, Google Workspace (including Gemini), Airtable.
As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.
Together, we are Warner Music Group: Independent Minds. Major Sound.
Love this job and want to apply?
Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.
Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for WMG. We love it here, and think you will, too.
Warner Music Group is an Equal Opportunity Employer.
Links to relevant documents:
2026 Benefits At A Glance final.pdf