Client Success Coordinator - Digital at Warner Bros.… · NY New…

Summary: Warner Bros. Discovery is a leading company in the entertainment industry, known for its iconic content and beloved brands. The Client Success Coordinator will support the implementation, launch, and stewardship of digital campaigns while collaborating with various internal teams and external vendors. This role provides opportunities to learn and grow in the dynamic industry of digital advertising. Responsibilities: - Support the Client Success Managers (CSM) in pre and post-sale activities for clients in a designated POD, or book of business, to assist in the end to end campaign strategy - Partner with CSM counterparts to align on tasks and deadlines for assigned accounts - Coordinate campaign setup and complete required forms and documentation to send to other internal entities, including: Activation, Legal, Corporate Credit, Ad Ops, and Research - Act as Ad Ops liaison to coordinate asset delivery, testing, and tracking of missing creative - Act as primary point of contact for Billing and Corporate Credit team for invoices, revisions and credit checks - Track and manage the health of your clients’ campaigns, and work with your account teams to troubleshoot and improve campaign delivery when necessary - Capture screenshots and/or produce mock-ups for client-facing decks - Partner with the billing and collections teams to resolve billing related issues - Support Client Services teammates in day-to-day tasks and ad hoc projects Required Qualifications: - 0-2 years of experience working in a Sales Planning, Client Services, or Ad Operations role - Ability to manage multiple projects and tight deadlines - Ability to prioritize across short-term and long-term goals - Strong analytical skills & entrepreneurial attitude - Ability to work in a team and independently - Excellent written and oral communication skills - Familiarity with digital tools and technology platforms including CRM and OMS is a plus - Proficiency in Microsoft Office Suite - BA/BS from a 4-year university or equivalent experience - Must have the legal right to work in the United States Required Skills: Digital advertising, Sales Planning, Client Services, Ad Operations, CRM, Order Management System, Microsoft Office Benefits: Health insurance coverage, An employee wellness program, Life and disability insurance, A retirement savings plan, Paid holidays and sick time, Vacation