Assistant Manager, Studio Tour at Warner Bros Discovery in Burbank, CA

Assistant Manager, Studio Tour Location: CA Burbank Bldg. 128, Studio Tour Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role… Working under the direction of the Manager, Director, and VP/General Manager, the Assistant Manager is responsible for the daily Tour operations by supervising front-line teams, ensuring a safe, welcoming, and high-quality guest experience, and maintaining consistent service and operational standards. This role oversees employee performance, administers discipline and performance documentation in alignment with Company policies and ensures accurate handling of employee documentation. This role also partners closely with P&C to promote clear communication and effective issue resolution. Your Role Accountabilities… Team Leadership & Guest Experience Provide day-to-day guidance, training, and coaching to a team of employees to ensure exceptional guest service and adherence to work rules. Reinforce customer service standards, including proper guest greeting, meaningful interaction, and accurate delivery of tour content. Employee Documentation, Labor Coordination & Payroll Maintain employee-related documentation, policies, and procedures in compliance with organizational requirements. Partner confidentially with P&C and Labor Relations on employee matters, including gathering facts, documentation and statements, attendance or conduct concerns, and incident reports as needed. Process and submit weekly payroll accurately and in a timely manner. Staffing, Scheduling & Operational Readiness Oversee daily staffing plans, including schedules, breaks, lunches, time-off requests, route adherence, and service coverage. Ensure exhibit spaces are prepared for daily operations by completing opening and closing checklists and auditing lead checklists to promote consistency and accountability. Visible Leadership Presence Remain highly visible and accessible to both employees and guests throughout the attraction, providing real-time support, issue resolution, and leadership presence during operations. Operational Support & Communication Assist department leadership with facility upkeep by coordinating repair requests with appropriate departments and troubleshooting operational or facility-related issues as needed. Ensure employees are informed of company news, studio activity, attraction highlights, local information, and role-related updates through clear and consistent communication. Maintain availability to work weekends and holidays based on operational needs. Qualifications & Experience… 1–2 years of experience working with the public in a visitor attraction leadership role, or equivalent supervisory experience in entertainment, hospitality, or service-driven environments High School diploma or equivalent required Experience handling employee documentation, payroll processing, and compliance-related processes Key holder experience preferred Demonstrated experience supporting compliance requirements and maintaining confidentiality Experience training, coaching, and developing employees Vendor coordination experience preferred; familiarity with invoice systems a plus Experience with incident reporting, safety procedures, and emergency communication preferred Prior experience in a high-volume, customer-facing operational environment with significant public presence Proficient in Microsoft Outlook, Excel, Word, and PowerPoint Excellent verbal and written English communication skills Strong customer service and interpersonal skills, with the ability to interact tactfully with team members, executives, guests, and vendors Proven ability to work effectively with a multi-generational workforce and manage conflict constructively Demonstrated professionalism, sound judgment, and calm decision-making in fast-paced, guest-focused environments Self-motivated, organized, and able to meet deadlines while managing multiple priorities Collaborative and adaptable, with the ability to adjust to changing business needs and evolving systems Knowledge of communication devices and basic technical troubleshooting, including projectors and related systems Ability to problem-solve, reason through issues, and understand project prioritization and timeliness Availability to work overtime, including weekends, holidays, evenings, and special events as required How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request. In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $46,592.00 - $86,528.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.