Sales Manager - Annapolis Towne Center at Warby Parker · Annapolis

Summary: Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. In this role, you will engage with customers, oversee inventory management, and lead a team to enhance the shopping experience while driving the success of the store. Responsibilities: - Communicate Warby Parker's values and brand philosophy to customers - Own troubleshooting for our point-of-sale system - Oversee the store's inventory management procedures - Develop new processes that improve Warby Parker's ability to serve customers and optimize their shopping experiences - Manage and implement daily zoning schedules - Open and close the store - Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed - Direct a team of 8·10 team members, consistently demonstrating what great service looks like - Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader - Assist with new hire on-boarding and ongoing training - Treat all of our customers with respect and cultivate an inclusive, service-minded work culture Required Qualifications: - Steeped in Retail experience, with 1+ year in a management position - Equipped with exceptional interpersonal skills - Backed by managerial experience in sales or operations at a complex, customer-focused retailer - A self-starter with an entrepreneurial spirit - Eager to learn new skills - An upbeat and empathetic team player - Driven to do what it takes to be a top performer time and time again-and help your teammates reach their targets along the way - Able to bring a positive, fun energy to the workplace, even when working long hours - Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE) Required Skills: Retail management, Sales management, Inventory management, Point-of-sale system troubleshooting, Process improvement, Store operations Benefits: Health, vision, and dental insurance, Life and AD&D Insurance, Paid sick leave1, Paid Holidays1, Vacation days per year1, Retirement savings plan (401(k)), Parental leave (non-birthing parents included), Short-term disability, Employee Stock Purchase Plan, Employee Assistance Program (EAP), Bereavement Support, Optical Education Reimbursement, Free eyewear, And more (just ask!), Employee Assistance Program (EAP), Employee Stock Purchase Plan, Free eyewear, Paid sick leave2, And more (just ask!)