(USA) Manager, Technology Operations at Walmart in Bentonville, AR

(USA) Manager, Technology Operations Location: (USA) Main Home Office Building AR BENTONVILLE Home Office Position Summary... About the team: The Platform Stability organization safeguards the core driver experience across every step of the Spark Driver lifecycle—from accepting an order, navigating to stores, shopping, traveling, and completing delivery. When on-trip defects emerge, we ensure they are detected early, diagnosed correctly, sized accurately, and resolved quickly. We serve as the connective tissue between Engineering, Product, Store Ops / tech, Mapping partners, Mission Control, and our 4-in-the-Box (4iTB) decisioning group—ensuring the platform behaves predictably for drivers across every trip, every market, every release. As Manager, Defect Lifecycle Platform Stability, you will lead end to end detection through resolution of high impact on trip defects. You’ll ensure issues are identified early, scoped accurately, investigated with the right evidence, and resolved with clear engineering accountability. The role spans stability issues across the full driver journey—from app launch to successful delivery. This is not a reactive triage role, but a platform stability and system design role, focused on building strong intake, governance, and post release monitoring to prevent repeat defects. You will also apply a driver advocacy lens to feature design and launch readiness to avoid known failure patterns in future releases. What you'll do...