(USA) Manager, Billing Operations at Walmart in Bentonville, AR

(USA) Manager, Billing Operations Location: Bentonville, AR Position Summary... What you'll do... TheManager, Revenue CycleManagement–Billing & Process Excellenceis responsible for analyzing, optimizing, and transforming the end-to-end billing and revenue processes.This role ensures operational excellence through process re-engineering, automation, and cross-functional alignment — driving efficiency, accuracy, and scalability as the business grows. You’ll own the design and optimization of core billing processes, drive automation and governance, and ensure every new ad product and initiativearebilling-ready from day one. This position requires a balance of operational depth, analytical insight,Project management skillsand cross-functional leadership to enable scalable, accurate, and transparent revenue operations. An individual in this positionwill be expected to perform additionaljob-relatedresponsibilities and duties as assigned and/or necessary. Key Responsibilities Program Management Lead end-to-end program management for billing-related initiatives, from requirements through execution and delivery Drive alignment across cross-functional teams (Product, Engineering, Finance, Operations) Track timelines, risks, dependencies, and ensure successful delivery of key initiatives Cross-Functional Collaboration Act as a bridge between business teams and technical teams Translate business requirements into clear, actionable product and engineering inputs Drive stakeholder communication, alignment, and adoption of new processes AI & Automation Enablement Identify opportunities to leverage AI and automation to streamline billing workflows, reporting, and case management processes Partner with Product and Engineering to design and implement AI-driven solutions (e.g.anomaly detection, reporting automation) Drive adoption of AI tools to improve efficiency, accuracy, and scalability across operations Evaluate emerging AI capabilities andrecommendcases aligned with business needs Process Optimization & Automation Identify, prioritize, and implement automation initiatives to eliminate manual processes, reduce errors, and enhance operational efficiency. Collaborate with Product, Data, and Engineering teams to deliver system improvements and integrations supporting billing accuracy and data continuity. Conduct root cause analysis on recurring billing errors or delays and define actionable solutions Translate operational pain points into technical requirements, test new tools, and measure automation ROI. Develop business requirements documentation (BRDs) for system enhancements and ensure successful deployment through UAT Reporting Build and maintain dashboards, scorecards, and reports that provide visibility intomonthly KPIssuch as billing accuracy, dispute trends, collections performance, and revenue variance. Deliver actionable insights that inform business decisions, process improvements, and resource prioritization. Monitor adherence to SLAs and operational KPIs across functional teams (Contract Management, Invoicing & Dispute Resolution, Collections). Billing enablement Own the end-to-end adproduct setup process for billing, ensuring everynewproduct is properly configured in systems to enable accurateinvoicing Ensure smooth billing for all new initiatives or product launches, validating data flows, mapping, and invoicing readiness prior to go-live Act as the Subject Matter Expert (SME) for billingflows— supporting internal teams (Sales,Controllership, Product, Finance) with clarifications, documentation, and training on billing implications Skills & Qualifications Master’s orbachelor’s degree inFinance, Business Management, Accounting, Project management. 5+ years' experience inOperations, Revenue Operations, Program management or Billing related roles. Retail media experience is a big plus Proven experience inProgram management,systemautomation, data analysis, andProcess improvement. Proven experience in system automation,Microsoft office,data analysis, and business intelligence tools (Tableau, Power BI, SQL). Experience with ERP or billing systems; strong data reconciliation and variance analysis skills. Strong ability to execute, measure results, and demonstrate progress in the face of ambiguity in a dynamic environment with competing priorities. Ability to collaborate with cross-functional teams such as Product, Engineering, Finance and Legal to identify requirements in tools, dashboards, and access to data to maximize performance and efficiency. Ability to earn trust across Walmart Enterprise. Walmart Core Values Expectations: An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position: Respect the Individual: Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best team Respect the Individual: Creates discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others’ contributions and accomplishments. Respect the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving). Act with Integrity: Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates, takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values. Act with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. Serve our Customers and Members: Delivers expected business results while putting the customer/member first and consistently applying an omni merchant mindset and acts with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members. Serve our Customers and Members: Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and shaping the team’s strategy. Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks. Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working. About Walmart Connect: At Walmart, we enable the connection between supplier brands and retail shoppersatan unprecedented scale. As primary stewards of our brand promise, “Save Money. Live Better,” we work alongside some of the most talented people in the world to engage with the more than 150M households who shop with us. This is a unique opportunity to join a small, highly-visibility team within the largest company in the world. We believe all digital advertising can be targeted and accountable – and we have Walmart’s sales data to prove it. Walmart Connect wins when suppliers invest in digital media to drive growth; Walmart and our supplier partners win when your digital expertise helps sell more goods online and offline. Growth in our digital advertising business is key to Walmart’s overall growth strategy. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. Bentonville, Arkansas US-30008: The annual salary range for this position is $80,000.00 - $155,000.00 San Bruno, California US-08848: The annual salary range for this position is $104,000.00 - $202,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Primary Location... 1601 SE 10th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Additional Locations: San Bruno, CA