Walmart→
Team Leader, Contact Center (Bangalore) at Walmart in Bengaluru
ExperiencedOn-siteBengaluru
Skills
BPO OperationsTeam ManagementAttrition ControlPerformance MetricsContact Center OperationsShrinkage ControlSLA ManagementCSAT
Job Description
Should be able to work in permanent night shifts or any assigned shifts on a rotational basis
You must be able to assist and support your agents (as needed) with technology,professional communication,and career development while building rapport within your team and upholding service level metrics
Preferred - minimum 2- year supervisory experience
You must be able to assist and support your agents (as needed) with technology,professional communication,and career development while building rapport within your team and upholding service level metrics
Preferred - minimum 2- year supervisory experience