Senior Director, Operations- Strategy, Risk… at Walmart · Bentonvil…

Senior Director, Operations- Strategy, Risk Management Location: Bentonville, AR Position Summary... LMD Trust & Safety protects the integrity of the delivery platform and continuously improves how we manage risk across the delivery lifecycle. We operate through always-on (24/7) programs, data-driven quality and performance management, and close cross-functional partnership with Product, Legal, Compliance, and Claims. This role sets the long-term direction for safety and incident management operations—ensuring our processes scale with the business while delivering fair, consistent, and defensible outcomes. Lead the strategy and execution of safety, incident response, and risk mitigation operations for Walmart’s Last Mile Delivery (LMD) platform. In this highly visible role, you’ll build scalable, defensible operating models that protect drivers, strengthen platform trust, and enable growth—while partnering closely with Legal, Risk, and senior business leaders. If you thrive in high-stakes environments and can translate risk signals into operational excellence, this is a chance to shape how safety and integrity operate at scale. What you'll do... Set end-to-end strategy for safety and incident management operations, ensuring scalable, high-quality execution Drive operational health through KPIs, QA insights, dispute signals, and continuous improvement Lead litigation and claims support, including legal request fulfillment, record quality/retention, and counsel coordination Build 24/7 coverage models across internal teams and third-party vendors Establish AI decisioning guardrails and escalation paths for automated and human-in-the-loop workflows What you’ll bring… 10+ years in operations, safety, incident response, litigation/claims support, asset protection, or related fields 5+ years leading leaders and influencing cross-functional organizations Proven ability to build scalable process frameworks in regulated or high-risk environments Strong data-driven operating cadence (KPIs, QA, SLAs) and executive-level communication Bonus: last mile/gig platform experience; familiarity with arbitration, insurance claims, and compliance frameworks At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.