Manager, Customer Care (Talent Acquisition) at Walmart · Bentonvil…

Position Summary...

What you'll do...

Role Summary

Relocation to Bentonville, AR is required. The Manager, Customer Care (Talent Acquisition) is a front-line people leader responsible for translating quarterly business goals into executable hiring plans, coaching TA associates in live hiring situations, and leading hiring initiatives as structured projects. This role ensures process discipline, delivery of confidence, and consistent execution across assigned teams while building credibility with Directors and senior business leaders through preparation, follow-through, and results.

What you’ll do

Hiring Strategy, Planning & Execution

• Translate quarterly business priorities into sequenced hiring plans with clear timelines and ownership.
• Re-prioritize roles as demand, timelines, or capacity constraints shift.
• Surface hiring risks early (market supply, interviewer capacity, unrealistic timelines) and recommend mitigations.
• Keep focus on roles that materially impact business delivery.

Project & Program Management

• Lead hiring initiatives, operational improvements, and priority changes as structured projects.
• Coordinate TA, People Partners, and business leaders to manage dependencies and drive execution.
• Track milestones, risks, and outcomes; adjust plans to maintain delivery commitments.
• Provide clear status updates, decisions, and next steps to stakeholders.

People Leadership & Coaching

• Coach TA associates in live hiring situations to strengthen judgment and execution.
• Deliver direct, outcome-focused feedback tied to speed, quality, and calibration.
• Run structured quality reviews and interview calibrations.
• Create accountability for timelines, communication, and follow-through.
• Balance workloads to sustain quality and avoid burnout.

Talent Analytics & Performance Management

• Review core hiring metrics weekly; take corrective action when performance drifts.
• Identify bottlenecks across sourcing, assessment, and offer stages and drive resolution.
• Ensure data accuracy and reporting discipline across assigned teams.
• Use data and market insights to inform prioritization and stakeholder trade-offs.

Recruiting Operating Model & Process Discipline

• Ensure consistent recruiting processes, system usage, and compliance.
• Improve interview flow and decision speed where delays impact outcomes.
• Partner on tool adoption and workflow clarity.
• Implement practical process improvements that reduce friction and improve consistency.
• Maintain a high-quality candidate and hiring manager experience.

Executive Partnership & Advisory

• Build credibility with Directors and senior leaders through consistency and preparation.
• Bring clear data, practical recommendations, and informed trade-offs to discussions.
• Push back respectfully when expectations are unrealistic; align on achievable plans.
• Follow through on commitments and decisions.

Future-Ready Workforce Planning

• Identify recurring skill gaps based on hiring patterns and delivery pressure.
• Flag misalignment between role scope/leveling and business needs.
• Highlight when hiring plans exceeds realistic team capacity.
• Partner with People Partners and business leaders to clarify capability needs.

What you’ll bring

• Proven experience leading recruiting delivery in a fast-paced, high-accountability environment
• Strong people leadership: coaching, calibration, performance management, and workload planning

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in business, human resources, or related field and 2 year’s experience in human resources, talent acquisition, or related area.
Option 2: 4 years’ experience in human resources, talent acquisition or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Human Resources - Professional HR (PHR) CERTIFICATION - Certification

Primary Location...

806 Excellence Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.