Director, Technology Operations -(Digital… at Walmart · Bentonvil…

Director, Technology Operations -(Digital Identity) — LMD Trust and Safety Location: Bentonville, AR Position Summary... About LMD Trust and Safety LMD Trust and Safety safeguards the Spark Driver ecosystem by building and operating programs that reduce fraud, protect customers and drivers, and enable sustainable platform growth. We run a data- and risk-driven operating model that blends technology, vendor partnerships, and cross-functional execution to deliver resilient, compliant solutions at scale. This role is central to ensuring identity workflows are stable, defensible, and continuously improving—so the platform can grow while maintaining trust. Help protect and scale the Spark Driver gig delivery platform by leading the operational execution of our digital identity capabilities. As Director, Technology Operations (Digital Identity), you’ll own the end-to-end identity lifecycle—from onboarding and verification through re-verification, access, and recovery—while partnering closely with Product, Engineering, Legal, Privacy, and Security. This is a high-impact opportunity to strengthen platform integrity, improve driver experience, and stay ahead of rapidly evolving fraud and threat actors. What you'll do... Operational execution: Lead day-to-day processes and performance for the identity ecosystem (e.g., tools, technologies, AI models) to ensure stability, scalability, defensibility, and effective risk mitigation. Vendor oversight: Oversee the identity vendor portfolio, including contracts, budget management, and performance evaluation to maintain high standards of quality and consistency. Develop adaptive, multi-layered identity processes tailored to deliver an exceptional driver experience while enhancing fraud detection capabilities. Program optimization: Improve identity decision accuracy, efficiency, and system reliability. Own KPIs, executive reporting, and driver experience impact resolution across identity workflows. Partner with LMD operational teams to reduce downstream disputes, legal costs, and P0/P1 downtime related to identity functions. Future proofing: Continually assess existing ecosystem against emerging threats (e.g. generative AI, synthetic identities, emulators, spoofing). Identity opportunities to leverage both digital and physical identity validation techniques to strengthen platform integrity. Cross functional partnerships: Partner with Product, Engineering, Legal, Privacy, Earnings, and Global Security & Asset Protection on strategy and compliance. Technology enablement: Pilot new tools or technologies to evaluate utility and value to platform. Build business cases. What you’ll bring … 5+ years in trust & safety, fraud, identity, risk management, or related domains. 5+ years leading people and/or complex cross-functional programs. Experience operating identity programs at scale with strong vendor governance (contracts, budgets, performance). Track record improving decision accuracy, efficiency, and system reliability using data and KPIs. Familiarity with modern identity validation approaches (risk-based decisioning, signal orchestration, digital IDs) in regulated environments. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.