Director, Business Analysis And Insights -… at Walmart · Bentonvil…

Director, Business Analysis And Insights - eCommerce Fraud (Sam's Club) Location: Bentonville, AR Position Summary... Sam’s Club is looking for a strategic and influential leader to own and evolve our end-to-end eCommerce fraud and payment risk strategy. This role sits at the intersection of fraud operations, financial systems, payments, product, and technology — leading initiatives that directly impact customer experience, financial performance, and the future of our digital commerce platform. As Director, eCommerce Fraud, you’ll lead efforts across order fraud, payment disputes, bank card chargebacks, and platform risk strategy while partnering closely with Product, Engineering, Finance, Treasury, and global teams. This is a highly visible leadership role with significant executive exposure and enterprise-wide influence, especially as Sam’s Club transitions its eCommerce ecosystem onto Walmart’s broader platform infrastructure. You’ll bring together data, operational excellence, and strategic influence to solve complex business problems, improve financial outcomes, and shape scalable fraud prevention capabilities for the future. What you'll do... Lead the strategy and execution for eCommerce fraud prevention, payment risk, disputes, and chargeback operations across SamsClub.com and digital channels. Drive enterprise-wide initiatives tied to payment integrity, fraud mitigation, and customer transaction protection while balancing growth and member experience. Partner cross-functionally with Product, Engineering, Finance, Treasury, Operations, and global teams to influence platform decisions and improve fraud detection capabilities. Oversee critical initiatives tied to the migration of Sam’s Club eCommerce capabilities onto Walmart’s platform ecosystem, ensuring fraud controls and payment processes scale effectively. Use data, analytics, and business insights to identify vulnerabilities, optimize processes, and recommend strategies that reduce financial exposure and operational friction. Build executive-level presentations and influence senior leadership decisions through compelling data storytelling and strategic recommendations. Manage complex external vendor relationships across payment providers, banking partners, and financial institutions related to disputes, chargebacks, and payment operations. Lead and develop high-performing teams across fraud operations and strategy, creating alignment, accountability, and continuous improvement. Collaborate with international and offshore teams, including key operational partnerships in India, to drive scalable execution and operational consistency. Identify broken or inefficient processes across digital payment channels and lead transformational improvements that strengthen performance and member trust. Create a culture of innovation, ownership, and continuous learning while championing integrity, compliance, and operational excellence.