Financial Product Management Senior Associate, Parent Experiences, Youth, Starter & Family Banking

Location: Atlanta, GA, United States

Join the Youth, Family & Starter segment to help build experiences that empower parents to confidently manage their children’s financial lives. The team is focused on creating a trusted, intuitive Parent Control Center that helps parents understand what their kids are doing, know what actions to take next, and easily manage their children’s accounts as family needs evolve.

As a Financial Product Management Senior Associate, Parent Experiences on the Consumer Bank Youth, Family and Starter Financial Product team, you will lead the definition and delivery of this 0‑to‑1 experience—identifying customer and business problems, setting clear direction, and driving execution through close partnership with product, design, platforms and infrastructure, and digital channels teams. This role requires strong product judgment, deep collaboration with design, and comfort creating clarity and momentum in highly ambiguous problem spaces.

This role offers the opportunity to shape early-stage product strategy while actively driving execution, balancing innovation, customer experience, and performance outcomes within a regulated environment.

Job responsibilities

• Drive end-to-end product thinking for the Parent Control Center, from problem definition through launch and continuous iteration.
• Deeply understand parent needs, behaviors, and pain points, synthesizing qualitative and quantitative insights into clear product direction.
• Define experience goals, principles, and requirements that are aligned to customer and business outcomes, guide teams through ambiguity, and inform prioritization decisions.
• Analyze engagement and behavioral data to improve adoption and sustained usage.
• Support structured test-and-learn initiatives to validate and scale effective solutions.
• Partner with Product, Design, and Digital teams to create intuitive, trust-building experiences.
• Define and track success metrics (engagement, adoption, NPS) and translate insights into action.
• Balance tradeoffs across experience quality, speed, and regulatory considerations.
• Ensure compliance by embedding controls into customer-facing experiences.
• Influence cross-functional teams to drive execution and alignment.

Required qualifications

• 5+ years of experience in product management, customer experience, or strategy.
• Experience owning business problems end-to-end from discovery through execution.
• Strong ability to analyze customer behavior and engagement data.
• Experience translating insights into product direction and roadmaps.
• Strong structured problem-solving and ideation skills, with ability to balance strategic thinking with hands-on execution
• Proven ability to partner with product and design teams to build thoughtful, user-centered digital experiences
• Experience influencing cross‑functional partners and driving outcomes without formal authority.
• Proven comfort operating in ambiguity and early‑stage problem spaces, with the ability to create focus and momentum.
• Strong analytical and communication skills, with the ability to clearly articulate insights, tradeoffs, and recommendations.
• Experience ensuring compliance within customer-facing journeys.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans