Walker-Miller Energy Services→
Trade Ally Liaison at Walker-Miller Energy Services in Detroit, MI
Skills
Job Description
Company Overview:
Walker-Miller Energy Services is a 26-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.
Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.
Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.
B - Boldly Go
E – Embrace Equity
H - Humble Confidence
I - Inclusive Stewardship
V - Value Reputation
E - Extraordinary Experience
Position Summary:
The Trade Ally Liaison will work alongside team members and oversee and implement tasks and activities associated with the program. The Trade Liaison must be able to identify and rectify potential problems and be responsible for coaching, training, and developing contractors to be successful as a program contractor.
Essential Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
- Embrace and operate within our core values.
- Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and business activities of its customers.
- Drive interest and participation in the program with all contractors trades.
- Provide education and support to participating and interested contractors through one on one and group engagement.
- Review applications and documentation to ensure completeness and adherence to program rules and requirements.
- Communicate and follow up with program updates and disqualifications to participants
- Maintain, update, and add entries to the program databases accurately, including licenses and contacting participants for information.
- Help maintain and update additional program spreadsheets relating to project tracking, lead sharing, and any other needs like this.
- Assist participants to ensure they have the correct information and marketing materials to promote the program
- Help with customer service calls, corresponding with customers and contractors with clear direction from program manager.
- Assists with the development and implementation of a plan to attract new contactors to meet program objectives.
- Support the outreach and application process to ensure applicants adhere to program rules and requirements.
- Establish and maintain effective working relationships with employees, other agencies, and the public.
Minimum Qualifications:
- High School Diploma or equivalent.
- Experience working with contractors, vendors, and businesses.
- Experience identifying and developing relationships, as well as collaborating with community organizations.
- Strong customer service and communication skills.
- Ability to work independently and excellent organizational skills.
- Analytical ability is required to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Strong history of providing excellent customer service.
- Excellent written and verbal communication skills.
- Strong data entry skills in entering information in tracking systems/databases.
- Ability to communicate effectively, both verbally and in writing with customers, clients, and team members.
- Ability to thrive in a collaborative environment.
- Function well with a diverse group of people.
- Utilize good judgement to plan and accomplish goals.
- Anticipate and troubleshoot issues as needed.
- Must be able to handle a wide work variety that may not be explicitly stated above listed duties and work in a fast-paced environment.
Desired Qualifications:
At least 2 years of previous energy efficiency industry experience.
Licenses & Certifications
- Valid driver's license with acceptable driving record.
Travel Requirements
- Willingness to travel up to 25% of the time.
Physical Demands and Work Environment
- Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
- Ability to lift to 10 pounds.
- Noise level is typically moderate.
Note: Reasonable accommodation may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
Walker-Miller Energy Services is an Equal Opportunity Employer.
At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates’ demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.
Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.