Greeter at Walgreens · 5467…

Summary: Walgreens is a retail company seeking a Greeter to enhance customer experience and ensure safety within the store. The role involves greeting customers, assisting in crime deterrence, and maintaining a secure environment while providing excellent customer service. Responsibilities: - Models and delivers a distinctive and delightful customer experience - Responsible for greeting, observing, reporting, and assisting in providing a deterrence to crime or other improper activity - Responsible for assisting in protecting Walgreens property from theft, vandalism, fires, and all unusual activity in order to provide a safe and secure environment - Responsible for assisting Walgreen management with reducing and preventing shrink - Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience - Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.) - Maintains a position of visibility at the front of the store by the exit doors at all times - Notifies management and Loss Prevention of any of the following: vandalism, robbery, fires, shoplifting, pickpockets, soliciting, loitering, and violent crimes - Observes and reports to management any suspicious persons or behavior - Deters vandalism, robbery, fires, shoplifting, pickpockets, soliciting, loitering and violent crimes - Implements Company asset protection procedures to identify and minimize profit loss - Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products) - Responds to EAS Entry and Exit Alarms. Investigates the source of the alarm politely and professionally and with customer’s cooperation - Verify receipt for purchases and if receipt is missing, suggest to customer/employee to pay for item if merchandise was not paid for. Notify management of all such incidents - Perform bag checks on all employees as they depart store at the front door - Recognize and greet all customers and act as an “ambassador” of customer service - Regularly check behind front registers as identified by management. Report any irregularities to management and Loss Prevention - Direct customers arriving at the store seeking a refund to the Cosmetic department - Complies with all company policies and procedures; maintains respectful relationships with coworkers - Completes special assignments and other tasks as assigned - Attends training and completes PPLs requested by Manager or assigned by corporate Required Qualifications: - Models and delivers a distinctive and delightful customer experience - Responsible for greeting, observing, reporting, and assisting in providing a deterrence to crime or other improper activity - Responsible for assisting in protecting Walgreens property from theft, vandalism, fires, and all unusual activity in order to provide a safe and secure environment - Responsible for assisting Walgreen management with reducing and preventing shrink - Engages customers and patients by greeting them and offering assistance with products and services - Resolves customer issues and answers questions to ensure a positive customer experience - Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.) - Maintains a position of visibility at the front of the store by the exit doors at all times - Notifies management and Loss Prevention of any of the following: vandalism, robbery, fires, shoplifting, pickpockets, soliciting, loitering, and violent crimes - Observes and reports to management any suspicious persons or behavior - Deters vandalism, robbery, fires, shoplifting, pickpockets, soliciting, loitering and violent crimes - Implements Company asset protection procedures to identify and minimize profit loss - Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products) - Responds to EAS Entry and Exit Alarms - Investigates the source of the alarm politely and professionally and with customer's cooperation - Verify receipt for purchases and if receipt is missing, suggest to customer/employee to pay for item if merchandise was not paid for - Notify management of all such incidents - Perform bag checks on all employees as they depart store at the front door - Recognize and greet all customers and act as an 'ambassador' of customer service - Regularly check behind front registers as identified by management - Report any irregularities to management and Loss Prevention - Direct customers arriving at the store seeking a refund to the Cosmetic department - Complies with all company policies and procedures; maintains respectful relationships with coworkers - Completes special assignments and other tasks as assigned - Attends training and completes PPLs requested by Manager or assigned by corporate - Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) - Requires willingness to work flexible schedule, including evenings and weekend hours Preferred Qualifications: - Prefer six months of experience in a retail environment - Prefer to have prior work experience with Walgreens Required Skills: Asset Protection Procedures, Compliance with State and Local Laws, Courtesy, English Fluency, Interpersonal Habits