Customer Service Representative -Floater at WaFd Bank · 855 SW…

Summary: WaFd Bank is a financial leader serving consumers and business clients across nine Western states. They are seeking a Customer Service Representative (CSR) to provide friendly and courteous service while performing efficient banking transactions. Responsibilities: - Serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions - Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations - Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service Required Qualifications: - A smile and great attitude - Highly developed sense of integrity and strong work ethic - Personable and outgoing; able to talk with clients and build rapport and relationships - Great attention to detail and providing accurate service - Technically savvy; able to use multiple computer systems and ability to adapt to change - Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations - Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind - High school diploma or approved equivalent - Basic math skills, 10-key and keyboarding - Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook - Well-developed smart phone and digital channel skills - Must be organized and display excellent communication skills and a personable attitude - Previous work in retail, consumer service delivery, or client relations Required Skills: Microsoft Excel, Microsoft Word, Microsoft Teams, Microsoft Outlook, 10-key, Smartphone skills, Digital channel skills, Banking transactions, Bank Secrecy Act compliance, USA Patriot Act compliance, OFAC regulations compliance, Personable attitude Benefits: Paid time off for vacation, sick days and holidays, Health insurance, Stock options, 401(k) plan, Paid Parental Leave, Life and AD&D insurance, Long-term disability, Tuition Reimbursement, Employee assistance programs, Pre-tax health and dependent-care spending plans