Process Optimization Analyst at W. R. Berkley in Jacksonville, FL

PROCESS OPTIMIZATION ANALYST Location Name FL, Jacksonville ID 2026-14105 Date Posted 13 hours ago(6/9/2026 7:49 AM) Company WRBC Support Services Primary Location US-FL-Jacksonville Loc2 CT, Greenwich Loc3 GA, Atlanta - 2 Ravinia Drive - Suite 1000 Loc4 IA, Urbandale - 11201 Douglas Avenue Loc5 AZ, Scottsdale - 7233 E Butherus Drive Category Business Services COMPANY DETAILS "Our Company provides a state of predictability which allows brokers and agents to act with confidence." Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States. Along the way, we’ve been listed on the New York Stock Exchange, become a Fortune 500 Company, joined the S&P 500, and seen our gross written premiums exceed $10 billion. Today the Berkley brand comprises more than 60+ businesses worldwide and is divided into two segments: Insurance and Reinsurance and Monoline Excess. Led by our Executive Chairman, founder and largest shareholder, William. R. Berkley and our President and Chief Executive Officer, W. Robert Berkley, Jr., W.R. Berkley Corporation is well-positioned to respond to opportunities for future growth.   The Company is an equal employment opportunity employer. RESPONSIBILITIES The Process Improvement Analyst is responsible for assessing, analyzing, designing, and supporting the execution of enterprise process optimization initiatives across W. R. Berkley Corporation and its operating companies. This role partners closely with stakeholders to understand current-state processes, identify pain points, and implement improvements across people, process, data, and technology.   • Lead and facilitate process improvement initiatives, fostering a Lean culture and innovative thinking. • Map, analyze, and redesign business processes to drive efficiency and eliminate duplication. • Gather requirements, manage stakeholders, and ensure readiness for change. • Partner with BPO providers to consolidate and standardize processes across multiple operating units. • Partner with Technology teams on the installation of RPA/BOTs and AI-driven automation. • Lead cross-functional projects, acting as a bridge between business and technology. • Maintain process documentation and support the adoption of best practices. • Provide regular updates to governance groups and support ad hoc initiatives as needed. • Promote a culture of continuous improvement, disciplined execution, operational learning, and measurable business value. QUALIFICATIONS Qualifications:   • At least 3-5 years of relevant experience in process improvement, operational excellence, business transformation, business analysis, or a similar function. • Certifications or formal training in process improvement, operational excellence, project management, or agile delivery, such as Lean Six Sigma Green Belt, PMP, Agile/Scrum, or comparable credentials. • Demonstrated experience assessing current-state processes, identifying pain points, analyzing root causes, and translating findings into practical improvement plans. • Strong communication, presentation, and storytelling skills. • Ability to manage or support a portfolio of initiatives with multiple stakeholders, timelines, dependencies, risks, and deliverables. • Ability to work effectively across business, operations, technology, finance, and executive stakeholder groups. • Strong analytical, facilitation, communication, problem-solving, and organizational skills. • Proficiency with common business and productivity tools, including Copilot (or comparable Generative AI tools), Microsoft Excel, PowerPoint, Word, Outlook, Teams, SharePoint, and process mapping or visualization tools. • Knowledge and/or experience across the insurance lifecycle (sales, underwriting, operations, finance, claims, reinsurance), ideally with claims experience. • Proven track record in reviewing and improving business processes in operational environments. • Strong stakeholder management and exceptional organizational skills. • Creative problem-solver who thinks “outside the box.” • Experience with JIRA, Confluence, ServiceNow, Microsoft Project, Visio, Power BI, Tableau, SQL, Power Automate, or similar tools. • Ability to travel approximately 30% – 60%, based on project and business needs.   Education Requirement • Bachelor’s degree or higher in Business, IT, or a related field. ADDITIONAL COMPANY DETAILS We do not accept unsolicited resumes from third party recruiting agencies or firms. ADDITIONAL REQUIREMENTS Location and Travel: • Jacksonville, FL. • Travel: Approximately 30%–60%, based on project and business needs. SPONSORSHIP DETAILS Sponsorship not Offered for this Role OPTIONS Create Profile & ApplyApply Share Email this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed CONNECT WITH US! Not ready to apply? Connect with us for general consideration. Application FAQs Software Powered by iCIMS www.icims.com