Customer Service Governance & Internal Controls… at Vylor · Hyderabad

Customer Service Governance & Internal Controls ( Contract Role)

Location: Hyderabad, Telangana, India

Join Vylor—Powering the Future of Agriculture​

At Vylor, we’re advancing agriculture through breakthrough science—combining elite germplasm, cutting-edge biotech, and next-generation expertise in gene editing and molecular breeding. Our portfolio includes trusted industry brands like Pioneer®, Brevant®, and Hoegemeyer®, delivering performance farmers rely on.​

Join us to help scale innovation globally and shape what’s next in crop science.

Position Summary

The Customer Service Governance & Internal Controls Specialist is responsible for coordinating, executing, and monitoring Customer Service SOX and Internal Control activities across APAC Seed legal entities.

The role sits within the Customer Service organization and serves as the focal point for control execution, compliance monitoring, documentation, and continuous improvement of Customer Service processes.

The successful candidate will have a strong understanding of Order-to-Cash (OTC) processes, Customer Service operations, and ERP systems. While the role is not responsible for day-to-day transactional execution, it is accountable for ensuring that Customer Service processes operate within established control frameworks and meet internal and external compliance requirements.

Key Responsibilities

Internal Controls & SOX Compliance

· Coordinate and execute Customer Service SOX controls across APAC Seed legal entities.

· Perform periodic control reviews and validations.

· Maintain evidence and documentation required for audit and compliance activities.

· Monitor completion of control activities and ensure timely resolution of exceptions.

· Support annual SOX testing and compliance assessments.

· Ensure Customer Service processes comply with corporate policies and internal control requirements.

Customer Service Governance

· Act as the governance focal point for Customer Service compliance activities.

· Drive standardization of control execution across APAC legal entities.

· Establish and maintain control procedures, work instructions, and documentation.

· Monitor adherence to Customer Service policies and procedures.

· Support implementation of new control requirements arising from business, regulatory, or organizational changes.

OTC Process Expertise

· Process knowledge across Customer Master Data, Order Management, Credit Management, Pricing, Rebates, Free of Charge Orders, Shipping Controls, and revenue-related Customer Service controls.

· Partner with Customer Service teams to identify process and control gaps.

· Support root cause analysis and corrective action plans.

Audit & Compliance Support

· Coordinate Customer Service participation in internal and external audits.

· Support preparation of audit documentation and control evidence.

· Track audit findings and corrective actions.

· Ensure remediation plans are completed and documented.

Process Improvement

· Identify opportunities to automate controls and reduce manual activities.

· Enhance reporting and control monitoring capabilities.

· Support ERP implementations, legal entity transitions, and process transformation initiatives from a Customer Service controls perspective.

· Drive continuous improvement in governance and compliance processes.

Required Qualifications

· Bachelor's degree in Business, Supply Chain, Finance, or a related field.

· 5+ years of experience in Customer Service, Order-to-Cash, or Customer Operations.

· Strong understanding of OTC business processes and controls.

· Experience working with SAP, D365, or other ERP systems.

· Experience with compliance, SOX controls, or operational controls.

· Strong analytical and problem-solving skills.

· Advanced Excel and reporting capabilities.

· Fluency in English.

Preferred Qualifications

· Experience supporting multiple countries or legal entities.

· Experience participating in OTC activities, SOX testing, or internal controls.

· Knowledge of customer master governance, pricing controls, credit processes, and rebate management.

Key Success Factors

· Customer Service controls executed accurately and on time.

· Strong audit readiness and compliance performance.

· Timely resolution of control exceptions.

· Standardized control execution across APAC entities.

· Improved control effectiveness through automation and process improvements.

· Effective partnership with Customer Service leaders and operational teams.

Corteva announced to separate our current advanced seed and genetics business to establish a standalone company, operating as Vylor, Inc. The process of the planned separation is anticipated to be completed the fourth quarter of 2026, subject to legal requirements and board approval. Should you accept this position, it is anticipated that, following conclusion of the separation, you would be an employee of Vylor, Inc. and your employment would be governed by Vylor, Inc. employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by Vylor, Inc. at an appropriate time and subject to any necessary consultation processes.