Specialist, IT Support at VXI Global Solutions in Philippines

Specialist, IT Support Location: Davao City, Philippines It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Essential Duties & Responsibilities include the following: Other duties may be assigned by the Department Head and / or its representatives: Accepts responsibility for resolving problems which are assigned by Helpdesk in a timely manner Timely response based on priority of the problem Ensures meeting the established objectives for the problem resolution priority Determines the cause of the problem Accesses the problem\incident if it needs escalation Escalates problems\incidents to appropriate group for further checking Updates the resolution section of the incident ticket; works with the Helpdesk team when the problem status changes, when there is activity, and when the problem is resolved Creates documentation for problems resolved for future reference Assists with problem determination when requested by other groups Regularly checks helpdesk tickets and look for tickets assigned to them Always gives update(s) on the status of incident\problem Documents all problem resolution for future reference Checks email regularly If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!