Customer Service at VPNE in 80 Francis St, Boston, MA

Summary: VPNE is seeking a Customer Service Associate to provide high-quality customer service and support to clients before, during, and after their purchase of products or services. The role involves handling customer inquiries, creating positive experiences, and meeting performance targets. Responsibilities: - Handle customer inquiries and promptly and accurately answer their questions or concerns - Identifying and escalating complex or high-priority issues to the appropriate teams for resolution - Create positive experiences with customers to ensure their satisfaction - Meeting or exceeding performance targets such as response time, customer satisfaction ratings, and sales goals - Make exceptional guest experiences the priority in every interaction - Per company and site-specific guidelines, contribute to a safe environment for all guests and employees - Maintain a ready-to-serve posture that is welcoming to guests - Make eye contact and smile at all guests to acknowledge them - Prioritize assisting guests with unrushed efficiency - Be mindful of word choices while speaking with guests, remaining polite and unoffensive - Follow all cash handling guidelines per company policies Required Qualifications: - Ability to read, write and verbally communicate in English - Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions - Ability to receive medical and security clearance for one or more locations - Possess the manual dexterity to operate essential office equipment, including computers and cash registers - Possess the mental acuity to be able to process cash and manual transactions - Strong sense of customer service - Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds - Be at least 18 years of age - Be able and willing to smile during every customer interaction - Maintain uniform standards while around the account - Ability to create relationships with customers - Organization and strong problem-solving skills Required Skills: Cash handling, Operating computers, Operating cash registers