Manager, Quality Assurance Operations… at Voyant Beauty · New Albany

Voyant Beauty believes our people are more than just employees; they’re the driving force behind everything we achieve. Our culture fosters teamwork, respect, and camaraderie, ensuring that every individual’s contribution is valued and celebrated. We invest in their growth, providing opportunities for development and advancement within our dynamic team.

Voyant Beauty is a company that specializes in the development and manufacturing, of beauty, personal and home care products. We work with various brands, retailers, and businesses to create customer formulations and products tailored to their needs. This can include skincare, haircare, bath and body products, fragrances, and more. Essentially, Voyant Beauty serves as a one-stop-shop for companies looking to bring their beauty and personal care product ideas to life.

Safety is a core value at Voyant Beauty. We prioritize the well-being of our team members, ensuring a safe and secure environment where everyone can thrive and excel.

If you’re seeking to be part of a team where your talents are valued, your safety is paramount, and your efforts contribute to meaningful change, then Voyant Beauty is the place for you. Come join us and be a part of our journey.

A Brief Overview

The QA Operations & Packaging Manager is responsible for developing and leading quality control strategies across manufacturing operations and packaging. This role oversees all floor quality and incoming component inspection activities, ensuring products consistently meet regulatory, customer, and internal quality standards. The Manager partners cross-functionally with Production, Engineering, and Regulatory teams to drive continuous improvement, resolve quality issues, and implement preventive strategies. This position provides leadership to the QA team, ensures audit readiness, and establishes quality systems that support operational efficiency and compliance.

What you will do
• Develop and implement quality control strategies aligned with production schedules. Establish inspection plans for incoming materials, in-process production, and finished goods to ensure compliance with regulatory and customer requirements.
• Lead, develop, and manage QA staff, ensuring proper training, cross-training, and performance management. Build team capability through coaching, development planning, and succession planning.
• Partner with Production and Scheduling to minimize downtime related to quality issues. Lead post-production reviews, identify trends, and implement improvements to enhance product quality and reduce waste.
• Establish and maintain SOPs and quality systems in compliance with GMP, GDP, FDA, and other regulatory requirements. Lead internal audits, support external audits, and serve as the primary point of contact for customer quality inquiries and investigations.
• Serve as Subject Matter Expert (SME) during customer and regulatory audits
• Lead complex root cause investigations and drive CAPA effectiveness
• Monitor and manage quality-related budgets, including equipment and testing resources
• Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
• Balance competing priorities and adjust resources based on business needs

Education Qualifications
• Bachelor's Degree Science, Engineering, or related field (Preferred) or
• Advanced Degree or related discipline (Preferred)

Experience Qualifications
• 7-9 years Quality assurance or quality control experience in high-volume manufacturing (personal care, cosmetics, pharmaceuticals, or similar regulated industry) (Required)
• 4-6 years Leadership or people management experience (Required)

Skills and Abilities
• Quality strategy development and KPI management (High proficiency)
• Knowledge of GMP, FDA, ISO, and regulatory compliance standards (High proficiency)
• Advanced problem-solving (root cause analysis, CAPA, Six Sigma tools) (High proficiency)
• Continuous improvement methodologies (Lean, Six Sigma) (High proficiency)
• Data analysis and statistical process control (SPC) (High proficiency)
• Leadership, coaching, and team development (High proficiency)
• Cross-functional collaboration and influence (High proficiency)
• Project and program management (Medium proficiency)
• Change management and organizational leadership (Medium proficiency)

Licenses and Certifications
• Certified Quality Auditor (CQA) or similar ASQ or equivalent (Preferred)

To Staffing and Recruiting Agencies: Our company does not accept unsolicited curriculum vitae’s or applications from agencies. We are not responsible for any fees related to unsolicited curriculum vitae’s or applications and explicitly reserve its right to contact candidates presented in such unsolicited curriculum vitae’s or application.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, color, national origin, sexual orientation, age, disability or veteran status. Voyant Beauty will consider requests for accommodations due to a disability impacting a qualified employee's ability to perform the essential functions of their position consistent with applicable laws. In addition to federal law requirements, Voyant Beauty complies with applicable provincial and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.