Director of Site Reliability Engineering… at Voya Financial · Raleigh

Director of Site Reliability Engineering (SRE) & Testing Practices Location: Raleigh, NC Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage –Apply Now Voya is seeking a Director of Site Reliability Engineering (SRE) & Testing Practices to join our Digital & Wealth Management Technology organization. This role reports to the VP of Platform Engineering and plays a critical leadership role in ensuring the reliability, quality, and resiliency of Voya’s participant, advisor, and plan sponsor digital platforms. Position Overview This Director is accountable for two enterprise‑level, horizontal practices across all Digital & Wealth Management squads: Site Reliability Engineering (SRE): How reliably Voya’s platforms operate in production Testing & Quality Engineering: How quality is defined, measured, and enforced before software reaches production These responsibilities are intentionally combined. At Voya, quality and reliability are not separate handoffs — they are a continuous feedback loop. Testing establishes the quality bar that prevents incidents. SRE measures what escapes and uses those insights to raise the bar further. A third dimension makes this role unique: AI‑augmented engineering. AI is not a future aspiration here — it is a core lever to improve reliability and quality faster than scale alone. This role leads the practical adoption of AI tooling across SRE and testing workflows and ensures those tools produce measurable outcomes, not just experimentation. This is a Director‑level leadership role with meaningful technical expectation. You will lead a team of senior SRE and Quality Engineering leaders, embed practices across squads through influence, and partner closely with senior technology leadership to represent platform health at an executive level. What You’ll Do Own Site Reliability Engineering Across Digital & Wealth Management Define and govern SRE standards across all participant‑ and advisor‑facing services, including SLOs/SLIs, error budgets, alerting quality, and reliability governance. Own incident management and response standards, including on‑call health, severity classification, escalation paths, post‑incident reviews, and action‑item follow‑through. Lead observability strategy and tooling across the portfolio (logging, tracing, metrics, alerting), including monitoring for AI‑enabled features. Direct chaos engineering and resilience testing programs to surface risk before it impacts participants. Lead capacity planning for participant enrollment peaks, open enrollment periods, and market‑driven traffic surges. Own and report reliability health metrics for senior leadership, connecting technical outcomes to participant experience and risk posture. Own Testing Strategy & Quality Engineering Define and enforce the end‑to‑end testing strategy across squads, covering unit, integration, contract, end‑to‑end, performance, accessibility, and security testing. Govern consumer‑driven contract testing across service boundaries and ensure visibility of contract health across teams. Own performance, load, and scalability testing for critical participant and advisor journeys. Establish accessibility (WCAG 2.2 AA) as a non‑negotiable quality standard. Own security testing integration within CI/CD pipelines as blocking quality gates. Define test data strategies using compliant, production‑representative synthetic data for retirement domain scenarios. Report quality health metrics alongside reliability metrics in executive reviews. Lead AI‑Augmented Engineering Practices Own the AI tooling roadmap for SRE and quality engineering, with adoption and ROI accountability. Lead deployment and governance of AI coding assistants and AI‑powered testing tools within financial services constraints. Embed AI‑powered quality gates, test analysis, and incident insights into CI/CD and operational workflows. Define reliability and observability standards for AI‑enabled, participant‑facing features. Partner with AI innovation, risk, and compliance teams to ensure AI features meet fiduciary and regulatory expectations. Evangelize AI‑augmented engineering through demos, enablement sessions, and measurable success stories. Production Readiness, Governance & Risk Own production readiness standards for all new services and significant changes. Define enhanced reliability standards for AI‑powered features with fiduciary implications. Govern change risk assessment, protected deployment windows, feature flagging, and progressive rollouts. Partner with Compliance and Risk on technology risk identification and mitigation. Tooling, Developer Experience & Practice Leadership Own the SRE, testing, and observability toolchain across Digital & Wealth Management. Define CI/CD quality gates and environment strategies in partnership with platform engineering. Maintain internal knowledge bases, runbooks, and postmortem repositories. Lead, hire, and develop a high‑caliber team of senior SRE and Quality Engineering leaders. Build a thriving cross‑squad community of practice that raises standards through influence. Partner with platform leadership on quarterly engineering health reporting. Required Qualifications Education Bachelor’s degree in Computer Science, Software Engineering, or related field required Master’s degree preferred (or equivalent professional experience) Experience 12+ years of progressive engineering experience 4+ years leading SRE, quality engineering, or platform reliability functions at a Director level or equivalent Demonstrated experience owning reliability and testing practices across multiple squads or portfolios Experience in financial services, fintech, or other highly regulated, customer‑facing environments Proven track record of improving reliability, quality, and operational outcomes at scale Technical Expertise Deep expertise in SRE practices: SLOs/SLIs, incident management, observability, chaos engineering, and capacity planning Strong testing & quality engineering background, including contract testing, performance testing, accessibility, and security testing Hands‑on experience with AI‑assisted engineering tools and applying AI meaningfully in testing or reliability workflows Proficiency in TypeScript; working knowledge of Rust; familiarity with distributed systems Understanding of reliability expectations in retirement, wealth management, or regulated financial platforms Preferred Qualifications SRE or DevOps certifications (Google, AWS, or equivalent) Experience building or extending AI‑powered observability or testing tooling Open‑source contributions or conference presentations (SREcon, QeCon, KubeCon, re:Invent) Experience with model risk management frameworks and AI governance in regulated environments At Voya, you’ll have the opportunity to: Own enterprise‑level engineering practices that directly impact millions of retirement savers Shape how AI is applied responsibly in regulated financial technology Lead through influence, not bureaucracy Translate engineering excellence into real financial outcomes for participants Bring evidence of reliability you improved, quality standards you enforced, and AI adoption you led. At Voya, outcomes matter. Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $191,850 - $239,810 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan – with generous company matching contributions (up to 6%) Voya Retirement Plan – employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time — 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking:Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen:Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more aboutCritical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please referenceresources for applicants with disabilities. Misuse of Voya's name in fraud schemes