Clinical Advisor (Saturdays Required!) at Voy in London, England, GB

We are looking to hire a registered Clinical Advisor (nurses, pharmacists, paramedics etc.) to provide expert clinical guidance to patients via our digital telehealth platform. You will have a high level of clinical ownership and accountability and will report to the Clinical Team Lead.

This is an ideal role for someone who wants to challenge themselves in a fast-paced digital healthcare environment and manage high-volume virtual consultations across multiple treatment pathways in order to deliver safe, efficient, and high-quality patient care at scale. If you like delivering high-quality digital care while balancing clinical safety, efficiency, and patient experience, this role is for you!

What you’ll be doing

• Deliver high-quality virtual consultations via live messaging and phone calls, providing evidence-based guidance for weight loss, hair loss, and erectile dysfunction treatments
• Apply clinical expertise to ensure patient safety while efficiently managing a high volume of consultations
• Maintain exceptional standards of patient care while meeting service level agreements and efficiency targets
• Balance efficiency with quality care across multiple patient interactions without compromising clinical standards
• Communicate with empathy to support patients through challenging treatment experiences
• Adapt quickly to new systems, processes, and clinical protocols in a fast-paced digital environment
• Able to work independently with strong self-management, prioritisation, and resilience in a demanding role

What we need from you

• Current registration as a healthcare professional (nursing, pharmacy, dietetics, or related field)

• Minimum 2 years of patient-facing healthcare experience.

• Experience in telemedicine, digital healthcare, or remote patient consultations.

• Experience performing patient assessments or triage

• Strong digital literacy and comfort with healthcare technology platforms

• Proven ability to manage high volumes of patient interactions whilst maintaining quality care

• Knowledge of weight management and/or men's health conditions

• Experience with patient prioritisation and efficient workflow management

• Availability & Shift Requirements:

  • Hours: Ability to commit to a minimum of 30 hours per week (ideally 37.5 hours / full time), on a permanent basis.
  • Days: Must be available to work every Saturday, alongside other weekdays specified in your chosen pattern (excluding Thursdays).
  • Flexibility: Flexibility to accommodate either an 8:00 AM start or a 10:00 PM finish on any/all of your scheduled working days.

What we offer

• Private medical insurance
• Gym & wellness benefit with Wellhub
• Hybrid role based in London Bridge 2 or 3 days a week
• Lunch once a week
• Cycle to work scheme
• Electric car scheme
• 25 days holidays and generous parental leave & flexible working policies

Our interview process

• Initial screening call with our Clinical Recruiter
• First interview with Clinical Team Lead
• Case Study
• Final stage with Head of Clinical Services