Customer Service Representative at Vortex Doors in Eden Prairie,MN

Summary: Vortex Doors is America’s highest quality and most customer-centric commercial and industrial door installation & repair company, seeking a dedicated and customer-focused individual to join their team as a Customer Service Representative. In this role, you will be the first point of contact for customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience. Responsibilities: - Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance - Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member - Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system - Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites - Develop an understanding of our products and door services to provide accurate information to customers Required Qualifications: - High school diploma or equivalent; AA/BA preferred - One (1) – three (3) years of customer service experience, or administrative background preferred - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Attention to detail and accuracy in data entry - Ability to work in a fast-paced environment and able to prioritize tasks - Patience, empathy, and a customer-centric mindset - Ability to work effectively in a team and handle high-stress situations with professionalism - Proficiency in using customer service software, CRM systems, and Microsoft Office Suite Preferred Qualifications: - AA/BA preferred - One (1) – three (3) years of customer service experience, or administrative background preferred Required Skills: CRM systems, Microsoft Office Suite, Data entry Benefits: Comprehensive health benefits, 401K match, 8 company paid holidays, PTO