Home Shopping Manager at Vons in Austin, TX

9911 BRODIE LN 78748 AUSTIN,TX TRAVIS UNITED STATES

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Purpose

The Home Shopping Manager is responsible for overseeing all aspects of the Home Shopping Department, including online order fulfillment, customer satisfaction, team leadership, productivity, and operational execution. This position ensures customer orders are accurately selected, staged, and delivered or prepared for pickup while maintaining high service standards, operational efficiency, and department profitability. The Home Shopping Manager leads department employees and drives a seamless omnichannel shopping experience. Key Responsibilities Leadership & Team Development

• Lead, coach, train, and develop Home Shopping Department employees, including Assistant Home Shopping Managers and Home Shoppers.
• Recruit, interview, onboard, and retain qualified team members.
• Conduct performance reviews and provide ongoing coaching and developmental feedback.
• Foster a culture of accountability, teamwork, and customer service excellence.
• Develop schedules that support business needs while effectively managing labor costs.

Department Operations

• Oversee daily Home Shopping Department operations, including order fulfillment, customer pickup, and delivery services.
• Ensure online orders are accurately selected, packaged, and completed within established service standards.
• Monitor order volume and staffing needs to maintain productivity and customer satisfaction.
• Coordinate workflow to ensure timely completion of all customer orders.
• Maintain department organization and operational readiness.

Customer Service

• Deliver exceptional service to online and pickup customers.
• Resolve customer concerns, substitutions, missing items, and service recovery situations promptly and professionally.
• Ensure customers receive accurate orders and a positive shopping experience.
• Promote customer satisfaction and loyalty through excellent service execution.
• Monitor customer feedback and implement improvement plans when necessary.

Order Fulfillment & Quality Control

• Ensure all orders are selected with attention to quality, freshness, and accuracy.
• Verify proper handling of refrigerated, frozen, and perishable products.
• Monitor order accuracy and productivity metrics.
• Establish and maintain quality control processes throughout the fulfillment process.
• Ensure product substitutions meet customer expectations and company guidelines.

Sales & Performance Management

• Monitor department performance metrics, including sales, order volume, fulfillment rates, and customer satisfaction scores.
• Develop action plans to improve operational and financial performance.
• Support growth of ecommerce and omnichannel sales initiatives.
• Identify opportunities to increase customer engagement and online shopping participation.

Inventory & Merchandising Support

• Partner with department managers to ensure product availability for customer orders.
• Communicate inventory concerns and out-of-stock conditions.
• Support inventory accuracy initiatives and shrink reduction efforts.
• Assist in identifying opportunities to improve product availability and fulfillment efficiency.

Safety & Compliance

• Ensure compliance with company policies, food safety requirements, and operational standards.
• Maintain a safe working environment for employees and customers.
• Ensure proper handling and transportation of products.
• Support loss prevention and asset protection initiatives.
• Maintain compliance with all regulatory and operational requirements.

We also provide a variety of benefits including:

• Competitive wages paid weekly

· Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit https://urldefense.com/v3/__https:/myaci-benefits.com/__;!!K1aXqncla1X7G90AkdLmCg!rAQQIgK5qTHEOZimihiTu-Cq5CqDd5yTyDy2Md9yy2X9n5N5-LNd_VFz-Ph78hdScxWtyckceXfHreYVJ1PsQk_8tfijDVHG5g$myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: https://fw.tv/iframe/player?amp=1&channel=talent_acquisition&video=gp9481&max_videos=1&cookies_opt_in=true&cookies_root=falseACI Values

About the Company

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).