Assistant Home Shopping Manager at Vons in Dallas, TX

Position Purpose

The Assistant Home Shopping Manager supports the Home Shopping Manager in overseeing the daily operations of the online grocery fulfillment department. This position assists with managing order fulfillment, associate performance, customer satisfaction, productivity, and operational execution to ensure customers receive accurate, high-quality orders in a timely manner.

Key Responsibilities Department Operations

• Assist in managing the daily operation of the Home Shopping Department.
• Support order fulfillment activities to ensure customer orders are picked, staged, and delivered accurately and on time.
• Monitor workflow and staffing levels to maintain service standards and operational efficiency.
• Assist with managing department schedules and labor allocation.
• Ensure department processes are executed according to company standards and expectations.

Leadership & Team Development

• Provide leadership, coaching, and direction to Home Shopping associates.
• Assist with training new associates on order fulfillment, customer service, and department procedures.
• Monitor associate productivity and provide performance feedback.
• Foster a positive, customer-focused work environment.
• Serve as department leader in the absence of the Home Shopping Manager.

Customer Experience

• Ensure customers receive accurate, complete, and high-quality orders.
• Address customer concerns and service recovery opportunities promptly and professionally.
• Promote a superior online shopping experience through excellent service execution.
• Support customer communication regarding substitutions, shortages, and order concerns.
• Monitor customer satisfaction metrics and implement improvement strategies.

Order Fulfillment & Quality Control

• Ensure online orders are selected according to company quality standards.
• Verify product freshness, accuracy, and proper substitutions.
• Monitor order completion times and department productivity metrics.
• Ensure proper staging and handling of customer orders.
• Assist in resolving fulfillment issues and operational challenges.

Inventory & Merchandising

• Partner with store departments to maintain product availability.
• Monitor out-of-stock conditions and communicate opportunities for improvement.
• Ensure proper inventory handling and shrink reduction practices.
• Support accurate inventory management and replenishment processes.
• Assist with maintaining department equipment and operational supplies.

Compliance & Safety

• Ensure compliance with company policies, food safety standards, and operational procedures.
• Maintain a clean, organized, and safe working environment.
• Promote safe work practices and proper equipment usage.
• Support department audits and operational reviews.
• Ensure associates complete required compliance and safety training.

Financial Performance

• Support achievement of sales, labor, productivity, and profitability goals.
• Monitor department labor utilization and productivity metrics.
• Assist with managing operating expenses and reducing waste.
• Support initiatives that increase customer adoption and sales growth.
• Help drive department performance through operational excellence.

· Access to up to 50% of your earned wages before payday, via our partnership with Stream

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).