Customer & Tech Trainer (Conversational Design) -… at Vonage · Remote

Summary: Vonage is a global cloud communications leader, and they are seeking an AI Conversation Designer to join their Conversation Design team. This role involves designing user experiences for Virtual Agents and collaborating with clients to deliver conversational AI solutions across various industries. Responsibilities: - Design and build consumer-facing Virtual Agents using Vonage AI’s no-code Studio - Solve customer communication challenges using voice and text-based conversational interfaces - Collaborate with product, solutions, and customer applications teams to ensure conversations are intelligent and intuitive - Write and refine conversation scripts that reflect each customer’s brand voice and tone - Lead copywriting for new dialogue, adapt existing content (FAQs, SOPs), and contribute to content library management - Develop prototypes, mockups, conversation flows, and other design artifacts to communicate ideas clearly - Work closely with engineering and technical partners to assess use cases, contexts, and user intents - Manage multiple projects and stakeholders simultaneously, while thinking critically about design quality and user experience Required Qualifications: - Native-level English proficiency (spoken and written) - Excellent writing and verbal communication skills - Strong interpersonal skills and ability to work in a global, remote team - Ability to learn new systems quickly and work effectively in a fast-paced environment - Strong analytical and problem-solving skills - Ability to meet deadlines and manage multiple priorities Preferred Qualifications: - Familiarity with human–machine interaction principles - Experience publishing at least one Virtual Agent - Prior experience in conversation design Required Skills: Conversational Design, Virtual Agent Development, Copywriting Important Skills: Analytical Skills, English Proficiency Nice-to-Have Skills: Interpersonal Skills, Problem-Solving Skills, Time Management, Team Collaboration, Adaptability Benefits: Discretionary time off, Medical, Dental & Vision Insurance, 401(k)