HiWay 40 & Sage Street - Administrative… at Volunteers of… · Reno

Summary: Volunteers of America Northern California and Northern Nevada is a nonprofit organization dedicated to helping those in need. They are seeking a full-time Administrative Assistant to provide clerical and administrative support across two housing sites, ensuring professional and organized services to tenants, applicants, and staff. Responsibilities: - Greet and assist all walk-in visitors, residents, and applicants in a welcoming, professional manner - Answer and direct incoming calls; respond to inquiries from tenants, visitors, and staff promptly and accurately - Open, sort, and distribute incoming mail for the office and property - Maintain an organized, clean, and professional reception area, break room, and common office spaces - Order, distribute, and track office supply inventory; ensure adequate stock levels are maintained - Maintain maintenance contracts for office equipment (printer, fac, postage machine, card maker, etc.) and coordinate repair scheduling as needed - Perform snow removal from walkways, entryways, and parking areas during winter months alongside the Maintenance Technician to ensure safe access and prevent hazardous conditions for residents and visitors - Process rental applications, complete lease packets, and prepare all required documentation in compliance with regulatory agency requirements and fair housing laws - Complete a pre-move in checklist to ensure all units are in proper condition for tenant move in - Calculate rent, process certifications and recertifications, and maintain accurate tenant records and waiting lists - Collect and record rent payments from property tenants; enter rent data into the organization’s property management software accurately and on time - Maintain organized tenant and property files in accordance with program and regulatory requirements - Assist the Community Administrator with special projects and other property-related tasks as assigned - Prepare, copy, fax, email, and distribute correspondence and documents as requested by the Community Administrator - Create and maintain spreadsheets, reports, and other administrative records as requested - Coordinate meeting logistics, including ordering meals, setting up meeting spaces, and managing arrangements with outside vendors - Track program supply expenditures and submits regular reports on supply needs to the Community Administrator - Perform other administrative duties as assigned to support program operations - Actively pursuing opportunities to strengthen technical and interpersonal skills relevant to the role - Attend regular staff meetings, training sessions, and complete certifications as needed to perform job duties effectively Required Qualifications: - A minimum of a high school diploma or equivalent is required - Demonstrated ability to communicate and comprehend oral and written instructions - Ability to provide services for tenants without ethnic or social prejudices - General knowledge of issues and challenges unique to seniors, lower economic-status individuals, minorities, and people with disabilities - Proficiency with computers, especially data entry using Excel and Word Processing - Demonstrated ability in record keeping - Mathematical comprehension - Good written and verbal communication skills - Ability to provide a kind and welcoming environment to all visitors - Polite telephone demeanor - CPR/First Aid certification is required within 30 days of employment - Teamwork skills - Verbal and written communication skills - Computer skills - Ability to type a minimum of 40 wpm - Organizational skills and attention to detail - Analytical and decision-making ability - Lift and move up to 25 pounds - Physically able to safely maneuver weight distribution of office supplies - Climb stairs as needed - Stand, walk, bend, stoop, and sit frequently - Kneel occasionally Preferred Qualifications: - One year of apartment management experience - Knowledge of Fair Housing Laws - Nevada landlord/tenant rights and obligations is strongly preferred - Certified Occupancy Professional, CMH designation, and/or tax credit certification preferred Required Skills: Fair Housing Laws, Nevada landlord/tenant rights, Certified Occupancy Professional, CMH designation, Tax credit certification, CPR/First Aid certification, Excel, Word Processing, Data entry, Typing 40 wpm, Decision-making ability Benefits: Paid holidays, Vacation, Sick pay, Health, Dental, Vision, Life, Short-term disability insurance coverage