Case Manager: Bannock Youth and Family… at Volunteers of… · Denver

Apply Description WHO WE ARE Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart, and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities. WHAT MAKES VOA SPECIAL? VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential. **This Case Manager role is directly responsible for the service provision and housing assistance for the participants engaged in programs housed out of the Bannock Youth and Family Center. Current programs serve youth and youth head of households ages 18- 24 who are literally homeless as well as participants with justice involvement. Service modalities include Motivational Interviewing and Critical Time Intervention. Job duties include conducting needs-based assessments, community outreach, providing case management services, assisting with housing navigation, supporting housing retention, connection to income resources and/or public benefits, determining rental assistance, landlord recruitment/mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams, and accompanying participants on appointments as needed. Requires use of personal vehicle for securing and maintaining housing for the participants enrolled in the program ESSENTIAL DUTIES AND RESPONSIBILITIES • Ensures that the participant’s voice is heard, and their ideas play a prominent role in programming. • Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, utilization of the coordinated entry system and HUD transitional and rapid rehousing standards. • Provides intensive case management; ensures participant receives regular engagement in services. • Responsible for collecting necessary documents to obtain and maintain housing, identification documents, income changes, changes in household, etc. • Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings. • Develops specialized knowledge related to service delivery database systems within the organization. Attends intakes, housing orientations, lease-ups, and ongoing educational opportunities for participants in VOA Programs. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines. • Assists with community-wide outreach to identify eligible participant households presenting substantial barriers to housing stability. Utilizes the OneHome system as required by funding sources. Assist clients in their search for housing, filling out rental applications, interpreting leases and understanding tenant rights and responsibilities. • The Case Manager facilitates the delivery of appropriate services for participant households as indicated by relevant service modalities. • Demonstrates knowledge of resources, a passion for serving the youth and justice involved population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team. • Provides housing navigation and processes referrals for participating households. Assists in conducting needs-based assessments if needed in the community. • Coordinates with the entire team to deliver services most appropriate to meet the needs of presenting households. Assists in relocating youth as needed and securing emergency housing Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position. • Clearly documents all client interactions along with required eligibility and demographic information. Obtains and maintains literal homelessness documentation. • Performs duties in a professional manner by maintaining the confidentiality of all information and by participating effectively within and across teams. • Facilitates the referral, intake, and orientation process for new YTP households. • Ensure housing for all participating households is compliant with program standards. Completes housing quality inspections, rent reasonableness and fair market rent (FMR) assessments. • Performs job responsibilities in accordance with the Social Work Code of Ethics. • Performs all other duties as assigned. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Must be willing to use vehicle for service provision throughout a seven-county area. Works in close proximity to other staff residing at Bannock Youth & Family Center. POSITION TYPE AND EXPECTED HOURS OF WORK Full time 40 hours per week Monday through Friday. Some evenings and weekends are required. LOCATION 455 Bannock Street Denver, CO 80204 Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process. BENEFITS Vacation Time Separate Sick Time Paid Holidays Floating Holidays Personal Days Volunteer/Wellness Day Tuition Assistance Pension Plan 403b Retirement Plan with Agency Match Health, Dental, Vision, Pet Insurances Life Insurance Accident Insurance Employee Assistance/Work Life Balance Program Employee Discount Program LifeLock with Norton Public Service Loan Forgiveness Volunteers of America is an EEO Employer Position will Remain Open Until Filled VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE Veterans Strongly Encouraged to Apply Requirements COMPETENCIES • Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service). • Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart). • Utilization of various databases including Homeless Management Information System and Service Point. • Ensures equitable and inclusive services. • Ensures that participant(s) has an active voice in programming. MINIMUM QUALIFICATIONS OF POSITION • Bachelor’s degree in human services, social work, or a closely related field or related experience. • At minimum, one year of direct, full-time case management experience working with youth who are experiencing homelessness. • Experience working with literally homeless population; youth and youth headed households. • Familiarity with current housing market information, housing trends and available resources • Crisis intervention skills • Colorado driver’s license and state-mandated automobile insurance. PREFERRED QUALIFICATIONS OF POSITION • 1 year of experience directly relevant to the program which this position will work within KNOWLEDGE AND SKILLS • In depth knowledge and skill in the application of Critical Time Intervention, Motivation Interviewing • Proficient written, oral, and interpersonal communication skills. • High level of competency working with Microsoft Office suite and cloud-based applications. • Strong time-management and prioritization skills. • Experience working both independently and, in a team-oriented, collaborative environment. • Strong organizational skills Salary Description 21-23/hr