Cloud Operations Specialist (Ericsson… at Vodafone UK · Bengaluru

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Cloud Operations Specialist to join our Cloud Operations team supporting cloud environments that virtualise network functions within Vodafone's core network. The role focuses on the operational management, lifecycle support, security, reliability, and continuous evolution of multi-vendor cloud platforms across multiple markets. The successful candidate will work closely with engineering teams, design teams, vendors, and internal customers to ensure stable, secure, and efficient cloud infrastructure operations while driving platform improvements and supporting critical business services.

What you’ll do

• Manage and support cloud platforms including VMware vSphere, VMware Tanzu, VMware NSX, and Ericsson Cloud Native Infrastructure Solution (CNIS).
• Perform incident, change, problem, and service request management activities across multi-vendor cloud environments.
• Troubleshoot critical platform issues and coordinate incident resolution to minimise service impact.
• Implement security controls, remediate vulnerabilities, and ensure compliance with organisational standards and industry best practices.
• Evaluate software releases, firmware updates, security patches, and platform upgrades.
• Plan, organise, and coordinate major infrastructure upgrades and lifecycle management activities across multiple markets.
• Collaborate with design, engineering, and delivery teams to align operational processes and platform roadmaps.
• Support fault management processes and drive operational excellence across cloud environments.
• Build effective working relationships with stakeholders, vendors, and internal customers.
• Manage tasks and priorities effectively to meet operational and project deadlines while maintaining a strategic multi-market perspective.
• Contribute to the lifecycle management and continuous improvement of cloud infrastructure platforms.

Who you are

• Experience in cloud operations, infrastructure operations, systems administration, or cloud platform management.
• Strong expertise in Ericsson Cloud Native Infrastructure Solution (CNIS).
• Minimum 2 years of hands-on system administration or cloud administration experience with Ericsson CNIS.
• Strong understanding of storage technologies, SAN infrastructure, and networking architectures.
• Experience working with VMware technologies including VMware vSphere, VMware Tanzu, and VMware NSX.
• Knowledge of incident, change, and problem management processes.
• Strong troubleshooting and analytical skills in complex technical environments.
• Effective stakeholder management and collaboration skills across geographically distributed teams.
• Excellent organisational and time-management skills.
• Fluency in English.
• Ability to perform effectively during high-pressure situations and service-impacting incidents.
• Demonstrated critical thinking and continuous learning mindset.
• Collaborative team player with a problem-solving approach.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on large-scale cloud platforms supporting critical telecom network services.
• Exposure to multi-vendor cloud technologies and cloud-native infrastructure environments.
• Global stakeholder engagement across multiple Vodafone markets.
• Participation in strategic infrastructure evolution, platform upgrades, and transformation initiatives.
• Opportunity to work with cross-functional engineering, design, and operational teams.
• Experience in managing enterprise-grade cloud infrastructure within a global technology organisation.

What skills you will learn

• Advanced cloud operations and lifecycle management practices.
• Cloud-native infrastructure operations using Ericsson CNIS.
• Enterprise VMware platform administration and optimisation.
• Security remediation, vulnerability management, and operational compliance practices.
• Multi-market service management and stakeholder collaboration.
• Infrastructure upgrade planning, release management, and platform transformation methodologies.
• Advanced incident response and operational resilience techniques.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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