AGM - Zonal Technical Manager at Vodafone Idea in IN

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Zonal Technology Manager

Job Level/ Designation

M2

Function / Department

Technology

Location

BJO

Hiring Manager

VH- O&M RAN (RAN & Access Transport including MW)

Job Purpose

Responsible for network uptime for Radio & MW. Drive to improve the network KPIs for all RAN and access transport including MW technology, Spares management, Alarm rectification, Corrective & Preventive maintenance & Liasoning with IP Vendors. Ensure upkeep of required tools for operation.

Key Result Areas/Accountabilities

RNA - MW & Critical Node Availability:

• Maintain RNA as per defined thresholds for all technologies
• Maintain critical RAN node availability along with redundancy, support SNOC for periodic redundancy test
• Support SNOC & OEM during EME / for Critical HW fault rectification
• Faulty BTS HW / consumable rectification within 4 hours
• Maintain critical node alarm free & clear NSA critical faults within 48 Hrs

Alarms & Network hygiene :

• Keeping track, resolve & maintain SA Alarms as per defined threshold
• Resolve VSWR, FAN & Temp. related alarms within 24 Hrs
• Resolve frequent alarm generating sites within 24 Hrs.

Spares, Consumables, NSS transactions & record keeping :

• Maintain Spares & Consumables stock, availability with FO team, raise requirements in advance so that field activities not impacted & Monthly ReCo including physical verification
• Ensure all Spares transactions recorded thru NSS applications
• Tracking faulty spares & submission of faulty HW to CWH in 3 days, records on physical HW condition & repeat HW fault analysis

Preventive Maintenance :

• Ensure PM for all the sites twice a year
• Ensure PM for all critical node / HUB sites every month
• Run quarterly PM awareness program, maintain PM quality including Alarm free sites & No repeat alarm. Need physical verification / audit for 20 sites per month
• Drive to reduce RNP cases, Proper packing & handling, Site visit / Audit for repetitive HW faults, ensure HW functionality as IP rating specified by OEM.
• MW uptime, maintain HoPs & Loops as per CODE design & and ensure the visibility of nodes in the NMS.
• Liasoning with IP vendors, Escalate & drive LVD bypass & Low voltage cases, last mile OFC vendors and local authorities to improve the network stability

Support & Governance :

• Ensure safety & HSW compliance for entire team with absolutely ZERO fatality
• Periodic governance & support to deliver field operation requirements
• Ensure proper tools, Safety equipment, Laptop with access rights, necessary cables, Vehicle availability
• Periodic training / refresher courses, new technology workshops for team to deliver field operation requirements
• Drive WFM KPIs for HW replacement, Fault / Alarm resolution TAT
• Escalate & Participate improving Infra provider related issues to create right infrastructure for BTS & MW equipment functionality

Core Competencies, Knowledge, Experience

• Sound knowledge on troubleshooting of RAN/MW, Optical & IP transport network.
• Large size team Management & Governance
• Administration and team building ability
• Analytical and communication skill set.
• Experience- 10-15 years of experience in BSS O&M for RAN & MW domain.

Must have technical / professional qualifications

• B.E in Electronics and Communication.
• Sound technical skill set/ knowledge of RAN & Access Transport including MW

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership