Project Coordinator - Telecom Services

at VIVANT CORP

Vivant is seeking experienced individuals to manage day-to-day operations and ensure the success of client projects. You'll assist in planning, executing, and monitoring projects, handling administrative tasks, and ensuring effective management of resources, timelines, and communication.

If you have strong organizational skills, excellent communication, and attention to detail, Vivant is the place for you! Join us and be a great fit for our team!

About Vivant

Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses.

We help businesses eliminate outages with 100% uptime solutions that keep your business connected to your business essential tools. We are looking for a goal-driven, highly organized individual to join our growing team.

If you are extremely organized, pay attention to smallest details, very structured in your day to day and goal-driven, welcome to Vivant, you will fit right in!

English Level: C1 Required

Do Not Apply If...

• Not Customer-Facing: You're looking for an internal coordination or administrative role rather than owning customer relationships.
• Not Telecom/IT Projects: Your experience is not in Telecom, MSP, IT Services, Networking, or Low Voltage environments.
• Not an Owner: You prefer detailed direction over taking initiative and driving projects independently.
• Not Vendor Coordination: You haven't coordinated vendors, carriers, or technical teams to deliver customer projects.
• Not Call Center Support: You're primarily seeking a help desk, call center, or reactive ticket-based support position.

Your Day-to-Day as a Project Coordinator

Customer Relationship Management

• Build and maintain strong, long-lasting client relationships.
• Establish a trusted advisory relationship with key accounts, customer stakeholders, and executive sponsors.
• Own the customer experience throughout the project lifecycle, providing proactive updates and ensuring customer satisfaction.

Presales

• Work directly with the sales, support, and accounting teams to coordinate and gather information about potential and existing clients.
• Call previous carriers to verify if the client is under contract or has any obligations.
• Document all notes under projects/leads/client info within our business management platform, Utiliko.

Installation

• Serve as the liaison between internal teams (Sales, Installation, Support, Accounting), vendors, and the client to ensure the project is moving forward smoothly.
• Coordinate vendors, carriers, ISPs, and field technicians to keep projects on schedule.
• Attend sales meetings to gather Knowledge Transfer and relay information for part ordering to the installation and support teams.
• Ensure correct services are installed, proper numbers are ported, and keep the client informed of all upcoming installation dates.
• Make day-to-day project decisions independently while escalating critical risks when appropriate.

Post-Installation

• Call and disconnect previous accounts once projects are installed.
• Understand telecom-related tasks such as porting numbers.
• Place orders for new services with our partners and coordinate installations with clients.
• Set up clients for billing in Utiliko and follow up on past-due invoices.
• Answer client calls/emails, resolve issues, create support tickets, and route them to appropriate support staff.

Onboarding and Training

• Ensure a smooth onboarding process for new clients.
• Conduct product training sessions to help customers maximize the value of our offerings.

Account Management

• Monitor account health and identify potential issues or opportunities.
• Collaborate with the sales team to identify upsell and cross-sell opportunities.

Feedback and Improvement

• Gather customer feedback and share insights with product, sales, and marketing teams.
• Advocate for product features and improvements based on client feedback.

Retention

• Identify and mitigate churn risks.
• Implement strategies to renew client contracts and ensure satisfaction.

Documentation & Workflow

• Document all responsibilities and processes clearly.
• Create training videos and take ownership of developing new workflows that enhance both client and internal operations.

Performance Metrics

• Monitor and analyze customer product usage.
• Provide insights and best practices to help clients achieve their goals.
• Track key account metrics and performance indicators related to client satisfaction and product adoption.

• Professional, well-mannered, highly organized, and self-motivated
• Reliable communication tools (phone and internet)
• Strong attention to detail
• Creative, out-of-the-box thinker and problem solver
• Excellent communication skills (written and verbal)
• Ability to work independently and under pressure
• Ability to make informed decisions and drive projects with minimal supervision
• English Level: C1 required

Experience

• Customer Service: Minimum of 3 years (Required)
• Project Coordination or Project Management: Minimum of 2 years (Required)
• ISP/Telecom Services, MSP, IT Services, Networking, or Low Voltage: Minimum of 1 year (Required)
• Customer-Facing Experience with U.S. Clients: Minimum of 3 years (Required)
• Experience coordinating vendors, carriers, subcontractors, and internal technical teams.
• Experience using Microsoft Teams, project management tools, and ticketing systems.

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on relevant experience, skills, and expertise.

Perks & Growth Potential

• Competitive Salary + Bonuses – The harder you work, the more you earn.
• Career Growth – As the company expands, we want you to grow with us.
• Leadership Opportunities – If you can build and manage a team, we'll back you all the way.