Lead Registrar at Vitruvian Health in Cleveland, TN

Who We Are

At Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well‑being of every team member.

Our Legacy

Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region—including Hamilton Medical Center and Bradley Medical Center—you’ll have the opportunity to be part of something bigger: a connected, mission‑driven team making a difference every day.

Our Values

Our core values—Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE)—guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission.

Your Career With Us

Join us and build a meaningful career where you’re valued, inspired, and supported to make a real impact.

Excellence. Every person. Every time.

JOB SUMMARY

Receives and interviews patients to collect and verify pertinent demographic, clinical and financial data. Obtains copies of relevant documents including physician orders and most recent insurance cards and where applicable verifies eligibility of insurance and obtains authorization for services as necessary. Collects required payments or makes necessary financial arrangements as appropriate for assigned work area. Performs order entry for tests as appropriate for assigned work area. Prepares and distributes appropriate reports, documents, and Patient Identification items and provides patient education in accordance with Federal and State Regulations, Payer requirements and Bradley Medical Center (BMC) Policies and Procedures including but not limited to Patient Identification Bands, BMC Privacy Notice, Important Message from Medicare, BMC General Consent, Patient Rights, etc. Assists in working reports and worklists to correct errors or identify and resolve missing information. Has a mastery of and routinely performs Bed Control Functions including bed assignments, discharges, transfers, change patient status transitions, change patient status cancel and resume and change patient status revise. Is considered a Superuser on relevant departmental processes and systems applications. Acts as a preceptor assisting Department Leadership in training and orientation of new hires as well as internal cross training and ongoing change management and performance improvement training. Performs additional duties as assigned in a courteous and professional manner.

Lead Registrar is trained and proficient in handling these responsibilities for 3 or more Patient access sub departments as defined below:

• Bradley Medical Center Main Admissions
• Emergency Care Department

The Lead Registrar must be able to lead, train and supervise staff. Must be able to answer all system and process related questions from the staff, patients or BMC management.

JOB QUALIFICATIONS

Education: Completion of a high school diploma required. College level courses preferred.

Licensure: Certified Healthcare Access Associate (CHAA) preferred.

Experience: Prior experience in same or similar position in a hospital or physician practice is preferred. Background in medical related field preferred.

Skills: Basic typing and calculator skills required. Experience with Microsoft Office applications, Outlook, Word and Excel required. Basic medical terminology and knowledge of CPT4 and ICD9 coding preferred.