SaaS Project Manager at Vitruvi™ Software in Remote

Summary: Vitruvi™ Software is seeking a hands-on Project Manager to oversee customer deployment work. The role involves configuring the Vitruvi Workspace, managing implementation tasks, and ensuring successful go-live for assigned projects. Responsibilities: - Workspace Configuration: Perform hands-on configuration of the Vitruvi Workspace for assigned implementations. This includes WBS setup, work templates, custom fields, roles, and design element types in accordance with the approved implementation design - + Execute and follow up on VPS (Vitruvi Professional Services) requests accurately and on schedule - + Flag configuration blockers or scope questions to the Senior Project Manager promptly - Project Delivery: Manage the day-to-day delivery of smaller implementations independently, including scoping, configuration, training, UAT, and go-live. On complex accounts, own defined workstreams within the Sr. PM's program plan - + Track your workstream progress against milestones and communicate status clearly - + Identify and escalate risks or scope drift early rather than absorbing them silently - Training & Enablement: Develop training materials and lead end-user and SME training sessions. Tailor content to the customer's workflows and Vitruvi configuration - UAT Support: Support the user acceptance testing process by documenting feedback, triaging build-related issues, and resolving or escalating defects to ensure a stable launch - Customer Communication: Serve as a day-to-day point of contact for your assigned customers, facilitating working sessions, providing progress updates, and responding promptly to questions and issues - Program Support: Support the Senior Project Manager and Senior Program Manager on complex implementations, contributing to discovery sessions, build reviews, and go-live readiness assessments - Continuous Improvement: Share learnings, flag process gaps, and contribute to improving Vitruvi's implementation standards and templates over time - Additional Responsibilities: Performs other duties and responsibilities as assigned or required to support team and organizational objectives Required Qualifications: - 1–3 years of experience in SaaS implementation, solutions consulting, technical onboarding, or a closely related field - Demonstrated ability to learn and configure complex software platforms - Strong organizational skills and attention to detail; able to manage multiple workstreams without dropping the ball - Clear, confident communicator — both written and verbal — with customers and internal team members - Comfortable working from a structured delivery methodology while exercising good judgment when situations don't fit the template - Post-secondary education in engineering, project management, business, or a related field — or equivalent practical experience - Willingness to travel up to 30% Preferred Qualifications: - Prior experience with Vitruvi or similar field operations / construction management SaaS is a strong asset - Experience in the telecommunications or utilities construction industry is an asset Required Skills: SaaS implementation, Software platform configuration, User acceptance testing (UAT), Training development, Telecommunications industry knowledge, Utilities construction industry knowledge, Project management Benefits: Benefits plan included, Bonus, Unlimited PTO