Inside Sales at Vitality Institute in Remote

Department: Inside Sales

Reports To: Director of Customer Experience & Inside Sales

Location: 100% Remote

Compensation: $32.00-36.00

Employment Type: Full-Time

Position Overview

The Inside Sales Specialist is a high-performance, remote role responsible for driving revenue growth through proactive outreach, upselling, and consistent account engagement across VI Peel's customer base. This individual is a self-starter who thrives without hand-holding — managing their own pipeline, owning their calendar, and executing with precision daily. The Inside Sales Specialist operates as a seamless extension of the Outside Sales team, mirroring field messaging and delivering a unified brand experience at every touchpoint.

Key Responsibilities

Sales & Revenue Generation

• Conduct high-volume outbound calls to existing accounts, lapsed accounts, and prospective new accounts

• Drive upsell and cross-sell opportunities across the full VI Peel product portfolio, including VI Derm, ToxBooster, and Body Protocol

• Execute targeted sales campaigns aligned with product launches, seasonal promotions, and strategic business objectives

• Achieve and exceed monthly revenue targets and activity KPIs

• Qualify and convert inbound leads with urgency and professionalism

Account Management & Follow Through

• Maintain a structured call cadence for new accounts, existing accounts, and reactivation lists

• Follow up on every commitment made — no dropped balls, no missed callbacks

• Manage a dynamic pipeline of accounts at various lifecycle stages (onboarding, active, lapsed, reactivation)

• Document all interactions, next steps, and account notes in HubSpot immediately after every touchpoint

• Proactively identify at-risk accounts and escalate to appropriate stakeholders

HubSpot CRM Utilization

• Own your HubSpot dashboard — sequences, tasks, deal stages, and contact records must be current at all times

• Leverage HubSpot to build and manage outreach sequences, track pipeline health, and report on activity metrics

• Use CRM data to prioritize outreach, identify upsell opportunities, and surface trends

• Maintain clean, accurate data hygiene across all account records — no shortcuts

Brand & Messaging Alignment

• Mirror the messaging, tone, and positioning of the Outside Sales team to deliver a seamless customer experience

• Stay current on all product training, promotions, and sales enablement materials

• Communicate VI Peel's value proposition consistently and compellingly across all customer interactions

• Partner with Business Account Managers to support account strategy and ensure continuity between inside and outside touchpoints

What We're Looking For

Sales DNA

• Demonstrated ability to sell, upsell, and close — not just take orders or answer questions

• Comfortable asking for the business, handling objections, and driving urgency without being pushy

• Experience in outbound sales, territory management, or account development preferred

• Aesthetics, medical, or B2B sales experience a strong plus

Coachability & Growth Mindset

• Actively seeks feedback and applies it — doesn't get defensive, gets better

• Embraces training, role-playing, and ongoing skill development as part of the job

• Open to evolving playbooks, messaging updates, and process changes

• Brings curiosity and a genuine desire to improve their craft

High Productivity & Consistent Follow Through

• Executes a high volume of meaningful touches each day with discipline and focus

• Doesn't let tasks slip — owns their to-do list and follows up without being reminded

• Meets deadlines, hits call quotas, and maintains activity metrics week over week

• Treats every commitment to a customer as a non-negotiable

Self-Sufficiency & Remote Readiness

• Fully capable of structuring their own day, managing their time, and driving results without micromanagement

• Comfortable working independently in a home office environment with minimal supervision

• Proactively communicates blockers, wins, and updates without waiting to be asked

• Reliable internet connection, professional home workspace, and ability to be on video as needed

Minimum Qualifications

• 2+ years of inside sales, outbound sales, or account management experience

• Proficiency with HubSpot CRM or comparable CRM platform (required)

• Proven track record of meeting or exceeding sales targets

• Excellent verbal communication and active listening skills

• Strong organizational skills and attention to detail

• Ability to thrive in a fast-paced, remote, quota-driven environment

Preferred Qualifications

• Experience in aesthetics, dermatology, med spa, or professional skincare industry

• Familiarity with VI Peel product portfolio or professional chemical peel treatments

• Experience working cross-functionally with outside/field sales teams

• Bilingual (English/Spanish) a plus

What Success Looks Like in This Role

• Accounts are contacted on schedule — every time, without exception

• HubSpot is always current, accurate, and actionable

• Revenue targets are hit consistently, not occasionally

• Customers feel supported, valued, and aligned with VI Peel's brand experience

• The inside and outside sales teams operate as one unified voice to the customer