Customer Care Agent at Vital Records Control (VRC) in Paoli,PA

Summary: Vital Records Control (VRC) is a company focused on providing customer support and service. The Customer Care Agent is responsible for interacting with customers to provide information, handle inquiries, and resolve complaints. Responsibilities: - Train, explain tasks, and assist in the solution of customer problems - Answer incoming phone calls, faxes, emails and respond to customer requests - Identify and assess customer’s needs to achieve satisfaction - Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - Go the extra mile to engage customers - Key in new box information for all accounts - Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts - Responsible for taking paperwork from the 'ready to be filed tray' and placing it in each customer’s folder - At the end of each month, responsible for storing the previous month’s files in VRC boxes - Work on special projects as required by the Customer Service Manager or Director of Operations or as needs arise Required Qualifications: - One (1) years' experience - Must have some computer knowledge - Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered - Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management - Ability to work with external customers, potential customers, vendors, and suppliers - Able to retain knowledge of services lines, prices, and delivery times - Ability to multi-task, prioritize and manage time effectively - Flexible, spontaneous, and able to deal with the unexpected - Must be able to tolerate heat in the summer and cold in the winter - While performing the duties of this job, the employee is regularly required to stand and walk - The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch - Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs - While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material - Knowledge and ability-English and grammar - Pleasant telephone voice/manner - Ability to operate simple office equipment sufficiently to perform the job - Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy - Must have proven customer support experience - Must know 10-key by touch Required Skills: Customer support, Typing, 10-key by touch, Computer knowledge, English grammar