Customer Care Agent - 8:00am - 5:00pm at Vital Records… · Bonner…

Summary: Vital Records Control (VRC) is seeking a Customer Care Agent responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. The role includes training, answering customer requests, and ensuring customer satisfaction through effective problem-solving.

Responsibilities:
- Train, explain tasks, and assist in the solution of customer problems
- Answer incoming phone calls, faxes, emails and respond to customer requests
- Identify and assess customer’s needs to achieve satisfaction
- Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Go the extra mile to engage customers
- Key in new box information for all accounts
- Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts
- Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder
- At the end of each month, responsible for storing the previous month’s files in VRC boxes
- Work on special projects as required by the Customer Service Manager or Director of Operations or as needs arise

Required Qualifications:
- High school diploma or equivalent
- Excellent communication skills
- Ability to handle customer complaints effectively
- Strong problem-solving skills
- Proficient in data entry and computer skills
- Ability to work in a fast-paced environment
- Strong attention to detail

Required Skills: Data Entry