Showroom Manager at Visual Comfort & Co. in Los Gatos, CA

Who we are:

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

As our organization grows internationally, we are looking for ambitious professionals with a strong history of excellent client service and consistent success in meeting sales targets across lighting and systems product lines. The ideal candidate should be motivated, focused on results, and skilled at building lasting relationships with clients, colleagues, and industry partners. Experience in high-end or luxury retail is preferred, along with the ability to thrive in a dynamic environment that demands attention to customer satisfaction and operational standards. This leadership role will shape a sales team committed to achieving both sales and operational goals while maintaining the company's core values. The Showroom Manager will oversee recruiting, training, and mentoring staff to excel at every stage of the sales process—from initial contact to project completion and after-sales support. Additionally, the role requires a strategic mindset to identify new business opportunities, implement innovative sales strategies, and ensure the highest standards of product presentation within the showroom. A successful manager will set a positive example, promoting teamwork and inclusivity, encouraging ongoing improvement, and inspiring a dedication to outstanding customer experiences.

Visual Comfort Offers:

• Work-Life Balance: Showrooms operate Monday through Friday 10:00 am to 6:00 pm and Saturday, 10:00 a.m. to 5:00 p.m.; closed on Sundays. Team Members follow a five-day rotating schedule, including two Saturdays per month.
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation: Competitive base salary with opportunities for monthly variable compensation.
• Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first day of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

How success is defined:

People Leadership:
• Provide support, coaching and direction to ensure comprehensive understanding of Visual Comfort & Co’s approach to sales, customer service, and showroom operational procedures
• Partner and foster a strong collaborative working relationship with all members of the business including Business Development Specialists.
• Create and manage a proactive sales and business development approach to target and convert new prospective customers
• Utilize and analyze available sales and operations data to drive sales behaviors and priorities
• Work with the Visual Comfort & Co marketing team to identify and develop events in the local market

Showroom Operations:
• Maintain a clean, visually appealing, and well-organized showroom environment to support sales objectives.
• Collaborate with the Visual Merchandising and Operations teams to effectively merchandise and manage showroom inventory.
• Develop expertise in the company's point-of-sale and operating systems and provide training to staff as needed.
• Coordinate with internal departments to ensure successful execution of showroom product resets, buildouts, and installations.
• Ensure the showroom is prepared for business and operational at the start of each business day.

Communication & Reporting:
• Consistently provide updates on store performance, including sales figures, returns, inventory aging, personnel matters, and request support when necessary.
• Prepare monthly reports in accordance with company protocols and timelines.
• Maintain accurate records of showroom inventory, sales activity, and banking transactions.

What you will bring:

• 3+ years’ management and sales experience in luxury home furnishings, lighting, or building materials
• Background in interior design, custom home products, or lighting required
• College degree
• Proven leadership and motivational abilities
• Strong organizational and follow-up skills
• Maintains professional demeanor
• Creative with strong design sense
• Capable of handling multiple priorities
• Strong analytical and decision-making skills
• Proficient in point-of-sale systems
• Discreet with confidential information
• Skilled in customer service operations
• Flexible schedule, including Saturdays
• Consistently upholds Visual Comfort’s brand values and service standards

Compensation Range: $125,000 - $135,000

Compensation is based on individual factors, including skill set, relevant experience, and work location.

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Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, Visual Comfort & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).