Flight Support Agent at Vista Global in Hamburg, Hamburg, DE

Job Profile

Vista Flight Support is the service provider to all operating partners within the Vista group - the world’s leading global business aviation company, providing worldwide business flight services through its network of subsidiaries and a team of over 4,000 experts. With headquarters in Dubai, the global group brings together a distinctive portfolio of companies to provide asset‑free services spanning all major areas of business aviation, including guaranteed and on‑demand global flight coverage, subscription and membership offerings, as well as trading and management services.

Vista Flight Support provides centralized planning, coordination, and operational support for flights across the Vista network. The team manages pre-flight preparations and trip execution to ensure a seamless operation. They also coordinate key elements such as, permits, route plans, airport slots, fuel, crew, and ground arrangements, while coordinating with internal teams and external partners.

Much like the travel plans of Vista’s clients, our horizons and resources are always expanding, which is why Vista Flight Support is seeking highly motivated Flight Support Agents to join our global team.

You will be a member of one of the Vista Fight Support teams, working with Vista’s operating partners across both FAA and EASA regulatory environments.

Throughout your career with Vista Flight Support, you will be able to have your work-life balance in focus with the possibility for hybrid or office work, across multiple global locations on completion of training.

Entering the business as a Flight Support Agent, you will have the opportunity to move internally across the Vista group in one of our Operator’s OCC teams, or become specialized in-flight planning, training, Flight Planning Systems, or even grow towards management roles.

A career at Vista offers autonomy and responsibility from day one. Whether maintaining aircraft, flying clients, or working in corporate teams, you’ll move quickly, make an impact, and grow through hands‑on experience in a supportive global community. You’ll help shape a transforming organisation by improving processes and driving meaningful change, taking pride in delivering the impossible. Together, you’ll achieve something extraordinary with colleagues who collaborate, celebrate success, and raise the bar.

Your Responsibilities

The Flight Support Agent's main role is to take care of all the operational aspects of logistics and ground services of each flight. Your duties will include, but are not limited to:

• Maintaining and updating Global View platform – Vista’s proprietary Operations systems, to guarantee smooth communication with partner AOC`s Tactical team, Sales and Client Services;
• Arranging Ground Handling services, airport slots, and fuel for all flights as required by established procedures;
• Liaising with external providers (handling agents, FBOs, fuel suppliers, Civil Aviation Authorities, customs, etc.) concerning any ground services arrangements or operational requirements;
• Requesting overflight and landing permits for all flights as required by established procedures;
• Submitting flight, crew and passenger information to customs and border agencies;
• Provide the most accurate and actual information on the status of flights during the planning stage (e.g. flight times, fuel stop locations and potential issues en-route);
• Liaise and coordinate directly with the operating partners’ Tactical Controllers on the status of the preparation and communicate all discrepancies and any non-standard preparation on a timely manner;
• Ensure that all the above is fulfilled efficiently, always within safety boundaries and with the client’s satisfaction in mind at all times.

Required Skills, Qualifications, and Experience

• You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure;
• Excellent English language skills that will enable you to communicate clearly with your stakeholders.
• In-depth knowledge of the Business Aviation environment ideally in Ground Operations, Flight Dispatch, or Flight Planning is preferrable.

Our aim is to provide opportunities for growth, which is why we have revolutionized the way we provide long-term careers. With flexibility of movement through the Vista group, there is great opportunity to steer, develop and further shape your career.

Our success is truly just taking off, if you want to be a part of our vision to innovate and work on a global scope, then apply today.