Guest Service Representative at Vision… · Blue Ridge

Summary: Vision Hospitality Group, Inc. is a highly entrepreneurial company that values diversity and teamwork. They are seeking a Guest Service Representative who will deliver outstanding customer service and ensure guest satisfaction through various responsibilities including check-in/check-out processes and communication with guests and staff.

Responsibilities:
- Deliver outstanding customer service to each guest ensuring the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications
- Respond to guest’s requests with a sense of urgency and concern
- Act as the communication and information center for guests, fellow employees, vendors, and other outside business representatives
- Perform a variety of clerical duties including basic computer work, reception and simple accounting tasks
- Focus on ways to promote and engage in internal growth programs
- Continuously exemplify and live by our Culture
- Meet/exceed our company goals and three metrics
- Complete all required training
- Adhere to all standard operating procedures and property specific brand standards
- Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
- Provide personalized, friendly service to every guest and associate
- Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines
- Complete all tasks described on the relevant shift check list during shift
- Have knowledge of fire alarm system and Emergency/evacuation procedures
- Check the credit of guest accounts daily and follow up if action is required
- Have knowledge of surrounding area
- Be responsible for security of guests, fellow employees, and hotel assets
- Keep cash drawer secure and in balance throughout the shift
- Communicate with housekeeping department in order to ensure an ample supply of clean rooms
- Sell and up-sell rooms to walk-ins and phone reservations
- Have general knowledge of housekeeping, bed making, vacuuming, etc
- Strive for the consistent goal of 100% occupancy and 100% guest satisfaction
- Have professional telephone & communication skills
- Have patience and understanding for every person encountered

Required Qualifications:
- Must be responsible for security of guests, fellow employees and hotel assets
- Have knowledge of fire alarm system and evacuation procedures
- Able to report to scheduled shifts
- Able to communicate effectively in writing, by telephone and in person
- Able to work a flexible schedule
- Is organized, honest, and works well with others
- Maintain a clean and attractive work area, uniform, and person
- Has the highest degree of integrity and is humble, living by the Golden Rule
- Able to work with people from diverse cultures and backgrounds
- Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service
- Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
- Can perform work for 8 hours and work in a restrictive space/environment
- Must have eyesight enabling vision both near and far
- Must be able to use/lift arms for up to 8 hours
- Must be able to handle and work well under pressure
- Have finger dexterity for operating equipment such as computers
- Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to perform needed guest functions
- Must speak in a clear, understandable voice, hear at a basic level, and understand English
- Complete all required training
- Adhere to all standard operating procedures and property specific brand standards
- Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
- Provide personalized, friendly service to every guest and associate
- Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines
- Complete all tasks described on the relevant shift check list during shift
- Check the credit of guest accounts daily and follow up if action is required
- Have knowledge of surrounding area
- Communicate with housekeeping department in order to ensure an ample supply of clean rooms
- Sell and up-sell rooms to walk-ins and phone reservations
- Have general knowledge of housekeeping, bed making, vacuuming, etc
- Strive for the consistent goal of 100% occupancy and 100% guest satisfaction
- Have professional telephone & communication skills
- Have patience and understanding for every person encountered

Required Skills: PBX Phone System, Key Card System, PMS Reservation Systems, Fire Alarm System Knowledge, Emergency/Evacuation Procedures, Cash Handling, Housekeeping Knowledge, Patience

Benefits: Paid Time Off, Optional Health, Wellness and Care benefits, Health Reimbursement Program, Flexible Spending Account, Stay Discounts, Optional Company paid Life Insurance, 401(k) and 401(k) matching, Employee Assistance Program, Several Voluntary and Supplemental Insurance Options, Select Paid Holidays and One Personal Floating Holiday, Loyalty Incentives and Other Unique Incentive Programs