Customer Service Administration… at VirtualStaff365 · Philippin…

Our client is a well-established Australian manufacturer and wholesaler specialising in high-quality automotive accessories and lifestyle products. Operating for over 50 years, they supply major retailers across Australasia with a strong emphasis on product innovation, quality, and customer satisfaction.

They are now seeking to hire a Customer Service Administration Assistant to join their team and deliver exceptional support across multiple customer communication channels. This role plays a critical part in processing custom product orders, assisting buyers, and maintaining smooth administrative operations

Job Responsibilities

Customer Service & Communication

• Respond to customer enquiries promptly across phone, email, and social media messaging platforms
• Conduct both inbound and outbound customer support calls
• Support customer service needs across online marketplaces including eBay, Amazon, Catch, Kogan, and TradeMe
• Follow up on customer sample and swatch requests
• Manage customer review responses to maintain high satisfaction levels

Order Management & Administration

• Learn and interpret the detailed product catalogue with a primary focus on custom seat covers
• Assist the broader team in processing customer orders with high accuracy to avoid costly errors
• Input details into HubSpot and assign tasks to relevant support personnel
• Capture weekend customer activity to assist in reducing Monday backlog

• Previous experience in a customer service, telephone support, or administrative role
• Excellent written and verbal communication skills in English
• Professional, friendly, and helpful phone manner
• High attention to detail and strong data entry accuracy
• Intermediate proficiency with Microsoft Office, particularly Excel, and Google Workspace

Nice-to-Have Skills

• Experience interpreting complex or technical product catalogues
• Prior experience within the automotive parts or accessories sector
• Experience using customer management tools like HubSpot, Hiver, or Smartsheet
• Familiarity with ERP software or legacy databases such as AS400 and Oscar

Working Hours in PH time

During Training Period

• Monday to Thursday: 7:00 AM to 2:00 PM
• Friday - 7:00 AM to 12:30 PM

After Training (30hrs work week)

• Monday - 6:00 AM to 12:00 PM
• Tuesday & Wednesday - 6:00 AM to 1:00 PM
• Saturday & Sunday - 6:00 AM to 1:00 PM

• Permanent work-from-home set-up
• Dayshift (Australian Eastern Daylight Time business hours)
• Part-time opportunity (30 hrs per week)
• HMO (STAFF only)
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rate)