Parts Supervisor at Vines Group in Crawley, England, GB

**Ready to Step Up? Lead the Team. Drive Performance. Make an Impact.**We have an exciting opportunity for a Parts Supervisor to take the next step in their career with Vines. This role is ideal for someone who already has strong Parts knowledge and is ready to take on greater responsibility, develop their leadership skills and play a bigger part in the day-to-day performance of the department.

You’ll provide visible leadership and direction to the Parts Team, help coordinate the daily operation and ensure we continue to deliver high standards of customer service, accuracy, efficiency and profitability. You’ll also have the opportunity to deputise for the Parts Manager when required.

Key Responsibilities

🚀 Step Up & Lead the Team

• Provide daily direction, support and guidance to colleagues within the Parts Team.
• Help allocate workloads and make sure priorities are managed effectively.
• Lead by example and promote a positive, professional working environment.
• Coach, support and mentor colleagues to help them develop and perform at their best.
• Support new starters and help create a strong, engaged team.

💪🏻 Take Greater Ownership of Daily Operations

• Help oversee the smooth day-to-day running of the Parts Department.
• Take ownership of day-to-day customer, trade and internal service issues.
• Ensure parts are ordered, received, stored and supplied efficiently and accurately.
• Keep on top of outstanding orders, backorders, returns, work in progress and urgent requirements.
• Be the first point of support for day-to-day operational queries and challenges.
• Identify issues early, take ownership and escalate to the Parts Manager where appropriate.
• Help maintain a safe, clean, organised and customer-ready department.

📈 Help Drive Department Performance

• Support the Parts Manager in achieving the department’s sales and financial objectives.
• Keep a close eye on sales, gross profit, backorders, customer service and work in progress.
• Help identify opportunities to improve profitability and departmental performance.
• Support effective stock management, including discrepancies, returns, special orders and obsolete stock.
• Provide updates to the Parts Manager on performance, risks and operational issues.

Is This Your Next Step?

We'd like to hear from colleagues who:

• Have strong, up-to-date knowledge of Parts, accessories, supply chain and Parts operations
• Are ready to take greater responsibility for the day-to-day running of the department
• Enjoy supporting, coaching and helping colleagues succeed
• Have strong customer service and communication skills
• Are commercially aware and understand the importance of sales, profitability, stock control and service performance
• Are organised, dependable and confident using their own initiative
• Can remain professional and solutions-focused when dealing with challenging situations
• Lead by example and demonstrate the standards and behaviours we expect across Vines

If you’re ready to take the next step, broaden your experience and make a bigger contribution to the success of the Parts Department, we’d love to hear from you.

Benefits

• Awesome Team: Work with friendly, passionate people who love what they do.
• Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
• Training Provided: Don’t worry if you’re new to this; we’ll give you all the training you need to succeed!
• 24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
• Birthday Off: Celebrate your special day!
• Staff Purchase Scheme: Discounts on cars and motorbikes.
• Health Plan: Medical health cash plan.
• Enhanced Parental Benefits
• Flexible Holidays: Buy and sell holiday days.
• Growth Opportunities: Job shadowing scheme and career planning/ pathways.
• Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more!

For more details, check out our staff benefits.