The Office Supervisor is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of an urgent care location. A supervisor is accountable for:   

• Managing team members in partnership with Practice Manager  

• Supporting a patient-centric urgent care experience from welcome to departure of the facility and ensuring an inviting and hospitable environment  

• Supporting overall functions of the site, team, and providers with day-to-day operations.  

Essential Functions/Responsibilities   

Site Management  

• Managing the performance of the site; understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged.   

• Assisting the Practice Manager preparing the schedule for non-providers   

• Ordering all medical supplies, medications, vaccinations, and office supplies for the site   

• Opening and closing the site as required   

• Assisting the Practice Manger in administrative and operational responsibilities  

People Management   

• Building strong positive communication with providers and working as a team to enhance the success of the practice.  

• Ensuring staff always maintains professionalism, coaching, managing, and developing the staff.  

• Managing the team from interviewing, performance, promotion, discipline, etc.  

• Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as formal write-ups and suggestions for improvement.  

Business and Patient Management   

• Maintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements.  

• Interacting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards.  

Qualifications  

• High School Diploma or GED required. Bachelor’s degree in management, business or other applicable degree preferred (will consider relevant management experience in lieu of degree).  

• Minimum 1 year of supervising or managing experience a must OR a degree in management.  

• Ability to successfully multitask.  

• Good computer skills (knowledge of a PC, Microsoft Office programs)  

• Exceptional communication skills  

• Comfortable with delivering constructive feedback and counseling management.  

• Bilingual language skills required or preferred based on-site location.  

• Basic Life Support (BLS) certification required at time of hire 

Additional Information   

This job will require long shifts, weekends, closing, opening shifts (will depend on schedule necessary at facility) and must work on-site.   

Physical requirements   

The job may require from time to time lifting heavy objects on a regular basis, doing repetitive tasks with few breaks, and requiring light cleaning. Heavy computer use required.   

Direct reports   

The Supervisor will be responsible for directly managing the site employees.