https://www.vikingcloud.com/

Contact Centre- PDS Sales (Oubound)

Location: Dublin Ireland

Hybrid working in office every Tuesday, Wednesday and Thursday.

About VikingCloud

VikingCloud delivers cybersecurity and compliance solutions that simply work. Our expert-led approach combines proven technology and AI-driven insights with dedicated support—keeping businesses secure, audit-ready, and uninterrupted.

VikingCloud is trusted by over 4 million business locations in 70+ countries to stop threats before they stop business, so they can work on what matters most. For more information, visit http://www.vikingcloud.com and follow us at http://www.linkedin.com

This Position

We have vacancies for a Contact Centre Agent. These positions offer the right candidates the opportunity for career progression within a dynamic international growth focused company.

Responsibilities

Customer Support

• Provide excellent Security and/or Compliance support via multiple customer engagement channels, including: voice, web-chat, email and SMS.

Customer Experience

• Provide excellent customer experience at every customer touchpoint, whilst being mindful of average handling time to optimize both experience and productivity.

• Be assessed using our industry-leading quality program and receive regular feedback, coaching and support to ensure success.

Educate

• Educate customers on the relevance and importance of industry security and compliance standards.

Security Assessments and Support

• Using Sysnet technology, assist and/or manage customer profiles to determine their Security and compliance requirements, and complete/maintain the subsequent security assessments to determine security and compliance status.

Product Awareness

• Identify opportunities to promote and upsell additional security and compliance products when supporting customers based on their customer profile.

Other

• Undertake additional tasks as necessary based upon business needs.

Qualifications

• 1 year’s experience in a fast-paced customer service environment (preferably call centre environment).

• Leaving certificate or equivalent desirable.

• Full-time working; 37.5 hours per week, 8-hour shift between 8 am - 10pm.

• Active listener who communicates purposefully and confidently.

• Team player with a positive outlook, who enjoys working in a customer services environment.

• Strong attention to detail and the ability to multi-task.

• A passion for tech and software products.

• Strong decision-making and problem-solving skills.

• Ability to work flexible shifts, adhering to agreed schedules.

• Proficient in Microsoft Office Suite – Microsoft Word, Excel, Outlook.

• Excellent written and spoken English.

• Customer service experience in a similar role would be a distinct advantage.

Benefits

• Career Progression Opportunities

• Death in Service Cover

• Disability Cover

• Employee wellness program

• Free, on-site parking

• Hybrid working

• Pension

• Performance recognition through gamification bonus

• Recreation facilities

• Regular staff social events

VikingCloud is an equal opportunities employer.

Information that VikingCloud maintains on its candidates is captured in the Candidate Privacy Notice.