Customer Service Representative (Re-Supply) at Viemed… · Location…

Customer Service Representative (Re-Supply)

Essential Job Duties and Responsibilities:

• Learns and maintains knowledge of current patient database and billing system
• Has proper phone etiquette and represents VieMed in a professional manner
• Obtains patient demographic and health insurance information; collects co-pay if appropriate
• Enters patient information into the computer system
• Verifies & records insurance benefits
• Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management

• Able to read through and understand medical documentation effectively
• Interacts professionally with physicians, patients/family and Co-Workers
• Schedules set ups, as called into VieMed, by physicians or physician's office staff, per policy and procedure

• Answers telephone in a polite and professional manner. Communicates information to appropriate personnel

• Communicates appropriately and clearly to Manager, and other superiors
• Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit

• Utilizes initiative; strives to maintain steady level of productivity; self-mot Organization and management of Secretary's activities reflect due consideration for the needs of the facility and staff

• Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice
• Manages and operates computer equipment safely and correctly
• Completes other duties, as assigned

Minimum Qualifications:

• High School Diploma required
• Excellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc

Physical Demands:

• Sitting at a desk
• Operation of office equipment and computer

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.– 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

By submitting your application and participating in the interview process, you acknowledge and consent that interviews, video meetings, phone screenings, and other recruiting interactions may be recorded for evaluation, training, quality assurance, compliance, and hiring purposes. These recordings may be reviewed by authorized company personnel and may be processed using artificial intelligence or automated tools to assist with notetaking, transcription, scheduling, candidate evaluation support, and other recruiting functions. No employment decision will be based on automated processing. By submitting an application and participating in the interview process, you acknowledge and consent to the recording and processing in accordance with applicable laws and company privacy policies.